-50
NPS
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RateGain
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About RateGain's Brand
RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business. Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 3 of the Top 4 Airlines, and all the top car rentals, including 15 Global Fortune 500 companies in unlocking new revenue every day.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
RateGain NPS
RateGain's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether RateGain's customers would recommend using the product based on a scale of -100 to 100.
RateGain Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
RateGain NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 -33 | Mar 2022 | -33 |
Jul 2025 -50 | Jul 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RateGain Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of RateGain users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RateGain Product Quality
3.5/5
RateGain has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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RateGain Product Information
RateGain’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Social
Travel
RateGain Pricing
RateGain ROI & Value For Money
3.7/5
RateGain has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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RateGain Customer Satisfaction (CSAT)
RateGain Customer Satisfaction (CSAT) Score
100 / 100
RateGain has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RateGain Customer Service
3.7/5
RateGain has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About RateGain's Customer Service
Address
105 Decker Court, Irving, TX 75062
Website
http://www.rategain.com/index.htm
Phone Number
214-234-4000
RateGain's Social Links
RateGain as an Employer
4.7/5
RateGain has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RateGain scored a -50 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of RateGain would recommend the brand to a friend. ENPS measures how likely RateGain employees would recommend working at RateGain to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 59% | Promoters |
|---|---|
| 32% | Passive |
| 9% | Detractors |
