0
NPS
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Ravix Group
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About Ravix Group's Brand
Ravix Group provides seasoned consulting expertise to outsource the finance/accounting and human resources functions
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Ravix Group NPS
Ravix Group's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Ravix Group's customers would recommend using the product based on a scale of -100 to 100.
Ravix Group Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Ravix Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ravix Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ravix Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ravix Group Product Quality
5/5
Ravix Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ravix Group's overall Product Quality score rated by its users and customers.
Ravix Group Product Information
Ravix Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ravixgroup.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Small Business Services
Ravix Group Pricing
Ravix Group ROI & Value For Money
4/5
Ravix Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ravix Group's overall ROI score rated by its users and customers.
Ravix Group Customer Satisfaction (CSAT)
Ravix Group Customer Satisfaction (CSAT) Score
100 / 100
Ravix Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ravix Group Customer Service
4.5/5
Ravix Group has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ravix Group's overall Customer Service score rated by its users and customers.
About Ravix Group's Customer Service
Address
226 Airport Parkway Suite 400, San Jose, CA 95110
Website
http://www.ravixgroup.com/
Phone Number
408-216-0656
Consumer vs. Employees
Ravix Group scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Ravix Group would recommend the brand to a friend. ENPS measures how likely Ravix Group employees would recommend working at Ravix Group to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
