100
NPS
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Raycap
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About Raycap's Brand
Raycap designs custom surge protective device solutions for your industrial surge protection and lightning surge protection needs.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Raycap NPS
Raycap's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Raycap's customers would recommend using the product based on a scale of -100 to 100.
Raycap Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Raycap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Raycap Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Raycap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Raycap Product Quality
5/5
Raycap has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Raycap's overall Product Quality score rated by its users and customers.
Raycap Product Information
Raycap’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://raycap.com
- Company Size
- 501-1,000 Employees
Raycap Pricing
Raycap ROI & Value For Money
4.5/5
Raycap has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Raycap's overall ROI score rated by its users and customers.
Raycap Customer Satisfaction (CSAT)
Raycap Customer Satisfaction (CSAT) Score
100 / 100
Raycap has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Raycap Customer Service
4.5/5
Raycap has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Raycap's overall Customer Service score rated by its users and customers.
About Raycap's Customer Service
Website
http://raycap.com
Phone Number
30 210 61 52 000
Raycap as an Employer
2.2/5
Raycap has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Raycap scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Raycap would recommend the brand to a friend. ENPS measures how likely Raycap employees would recommend working at Raycap to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
