60
NPS
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Raymond
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About Raymond's Brand
Manufacturer of fabric and textile materials intended to be stitched into formal clothing items. The company's fabric and textile materials utilize wool to wool-blended worsted suiting process, enabling customers to purchase fully finished products from across garment categories.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Raymond NPS
Raymond's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Raymond's customers would recommend using the product based on a scale of -100 to 100.
Raymond Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Raymond NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 60 | Jan 2023 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Raymond Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Raymond users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Raymond Product Quality
3.6/5
Raymond has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Raymond's overall Product Quality score rated by its users and customers.
Raymond Product Information
Raymond’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.raymondindia.com
- Company Size
- 5,001-10,000 Employees
Raymond Pricing
Raymond ROI & Value For Money
3.7/5
Raymond has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Raymond Customer Satisfaction (CSAT)
Raymond Customer Satisfaction (CSAT) Score
100 / 100
Raymond has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Raymond Customer Service
3.8/5
Raymond has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Raymond's Customer Service
Address
Mahindra Towers, 2nd Floor, B Wing, Mumbai, 400018
Website
www.raymondindia.com
Phone Number
7
Consumer vs. Employees
Raymond scored a 60 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Raymond would recommend the brand to a friend. ENPS measures how likely Raymond employees would recommend working at Raymond to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
