-34
NPS
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Rayton Solar
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About Rayton Solar's Brand
Rayton Solar utilizes a proprietary technology to manufacture solar panels 60% cheaper and 25% more efficient than the market standard.
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Rayton Solar NPS
Rayton Solar's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Rayton Solar's customers would recommend using the product based on a scale of -100 to 100.
Rayton Solar Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Rayton Solar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2024 -33 | Apr 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rayton Solar Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Rayton Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rayton Solar Product Quality
2.6/5
Rayton Solar has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Rayton Solar's overall Product Quality score rated by its users and customers.
Rayton Solar Product Information
Rayton Solar’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.raytonsolar.com/
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Energy
Rayton Solar Pricing
Rayton Solar ROI & Value For Money
2.6/5
Rayton Solar has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Rayton Solar's overall ROI score rated by its users and customers.
Rayton Solar Customer Satisfaction (CSAT)
Rayton Solar Customer Satisfaction (CSAT) Score
33 / 100
Rayton Solar has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rayton Solar Customer Service
2.6/5
Rayton Solar has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Rayton Solar's overall Customer Service score rated by its users and customers.
About Rayton Solar's Customer Service
Address
920 Colorado Ave, Santa Monica, CA
Website
http://www.raytonsolar.com/
Rayton Solar as an Employer
4.0/5
Rayton Solar has a 4.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rayton Solar scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Rayton Solar would recommend the brand to a friend. ENPS measures how likely Rayton Solar employees would recommend working at Rayton Solar to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
