12
NPS
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Razorpay
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About Razorpay's Brand
Provider of online payment services for Indian organizations. The company offers a software that helps its users automate the entire payment process by uploading all their documents.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Razorpay NPS
Razorpay's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether Razorpay's customers would recommend using the product based on a scale of -100 to 100.
Razorpay Overall NPS
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
Razorpay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -10 | Mar 2023 | -10 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 9 | May 2023 | 9 |
Jun 2023 14 | Jun 2023 | 14 |
Jul 2023 22 | Jul 2023 | 22 |
Mar 2024 20 | Mar 2024 | 20 |
Apr 2024 19 | Apr 2024 | 19 |
Jul 2024 16 | Jul 2024 | 16 |
Jan 2025 9 | Jan 2025 | 9 |
May 2025 12 | May 2025 | 12 |
Jul 2025 7 | Jul 2025 | 7 |
Nov 2025 12 | Nov 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Razorpay NPS by Gender
Razorpay's NPS was rated 0 by Male customers on Comparably.
Male
0
Razorpay's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
Razorpay's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Razorpay NPS by Ethnicity
Razorpay's NPS was rated 17 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 17 | Asian or Pacific Islander | 17 |
Razorpay Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Razorpay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Razorpay Customer Loyalty Score by Gender
Razorpay's Customer Loyalty score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Razorpay.
Male
87%
Yes
Female
N/A
Yes
Razorpay Customer Loyalty Score by Ethnicity
Razorpay's Customer Loyalty score was rated 85% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Razorpay.
85
out of 100
Asian or Pacific Islander
Razorpay Product Quality
3.5/5
Razorpay has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Razorpay's overall Product Quality score rated by its users and customers.
Razorpay Product Information
Razorpay’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.razorpay.com
- Company Size
- 11-50 Employees
Quick Insights into Razorpay Product Quality
Razorpay's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Razorpay Product Quality the Highest
Razorpay Product Quality Score by Gender
Razorpay's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Razorpay.
Male
3.3/5
Female
N/A
Razorpay Product Quality Score by Ethnicity
Razorpay's Product Quality score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Razorpay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Razorpay Pricing
Razorpay ROI & Value For Money
3.5/5
Razorpay has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Razorpay ROI
Razorpay's ROI score was rated highest by Male customers.
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Ranked Razorpay ROI the Highest
Razorpay ROI Score by Gender
Razorpay's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Razorpay.
Male
3.8/5
Female
N/A
Razorpay ROI Score by Ethnicity
Razorpay's ROI score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Razorpay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Razorpay Customer Satisfaction (CSAT)
Razorpay Customer Satisfaction (CSAT) Score
87 / 100
Razorpay has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Razorpay Customer Satisfaction
Razorpay's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Razorpay's Customer Satisfaction.
Ranked Razorpay Customer Satisfaction the Highest
Razorpay Customer Satisfaction Score by Gender
Razorpay's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Razorpay.
83 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Razorpay Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Razorpay's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Razorpay.
83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
Razorpay Customer Service
3.4/5
Razorpay has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Razorpay's Customer Service
Address
1st Floor, SJR Cyber, Banglore, 560030 India
Website
www.razorpay.com
Quick Insights into Razorpay Customer Service
Razorpay's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Razorpay's Customer Service score.
Ranked Razorpay Customer Service the Highest
Razorpay Customer Service Score by Gender
Razorpay's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Razorpay.
Male
3.8/5
Female
N/A
Razorpay Customer Service Score by Ethnicity
Razorpay's Customer Service score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Razorpay.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Razorpay as an Employer
3.2/5
Razorpay has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Razorpay scored a 12 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Razorpay would recommend the brand to a friend. ENPS measures how likely Razorpay employees would recommend working at Razorpay to a friend.
Net Promoter Score
12
NPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 35% | Promoters |
|---|---|
| 30% | Passive |
| 35% | Detractors |
