79
NPS
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RBA
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About RBA's Brand
RBA is one of the fastest-growing and most successful Microsoft Partners in the nation. With only a few dozen companies designated as a
Brand at a Glance
91%
Customer Loyalty
4.7/5
Product Quality
4.6/5
Pricing
4.7/5
Customer Service
RBA NPS
RBA's Net Promoter Score (NPS) is a 79 with 86% Promoters, 7% Passives, and 7% Detractors. Net Promoter Score tracks whether RBA's customers would recommend using the product based on a scale of -100 to 100.
RBA Overall NPS
| 86% | Promoters |
|---|---|
| 7% | Passives |
| 7% | Detractors |
RBA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 49 | Jan 2023 | 49 |
Mar 2023 63 | Mar 2023 | 63 |
May 2023 66 | May 2023 | 66 |
Jun 2023 76 | Jun 2023 | 76 |
Jul 2023 64 | Jul 2023 | 64 |
Aug 2023 66 | Aug 2023 | 66 |
Sep 2023 70 | Sep 2023 | 70 |
Oct 2023 75 | Oct 2023 | 75 |
Jan 2024 76 | Jan 2024 | 76 |
Apr 2024 76 | Apr 2024 | 76 |
Oct 2024 78 | Oct 2024 | 78 |
Sep 2025 78 | Sep 2025 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RBA NPS by Gender
Male customers rated RBA's NPS 25 points higher than Female customers.
Male
100
RBA's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
75
RBA's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
RBA NPS by Ethnicity
RBA's NPS was rated 90 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 90 | Caucasian | 90 |
RBA NPS by Age
RBA's NPS was rated 91 points by customers ages 66+ on Comparably.
RBA NPS by Usage
RBA's NPS was rated 100 points by customers who have used RBA's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
RBA Customer Reviews
Out of the 4 RBA customer reviews 4 were positive and 0 were constructive. RBA customer reviews reflect that all customers have a favorable experience using the products/services of the company.
RBA Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of RBA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RBA Customer Loyalty Score by Gender
RBA's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RBA.
Male
100%
Yes
Female
100%
Yes
RBA Customer Loyalty Score by Ethnicity
RBA's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RBA.
100
out of 100
Caucasian
RBA Customer Loyalty Score by Age
RBA's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RBA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
RBA Customer Loyalty Score by Usage
RBA's Customer Loyalty score was rated 100% by customers who have used RBA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RBA Product Quality
4.7/5
RBA has an overall Product Quality score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RBA's overall Product Quality score rated by its users and customers.
RBA Product Information
RBA’s product quality score is a 4.7 out of 5 as rated by its users and customers.
- Website
- http://www.rbaconsulting.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Small Business Services
Quick Insights into RBA Product Quality
RBA's Product Quality score was rated highest by customers ages 66+, and rated lowest by Female customers.
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Ranked RBA Product Quality the Highest
Ranked RBA Product Quality the Lowest
RBA Product Quality Score by Gender
Male customers rated RBA's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RBA.
Male
5/5
Female
4.9/5
RBA Product Quality Score by Ethnicity
RBA's Product Quality score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RBA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
RBA Product Quality Score by Age
RBA's Product Quality score was rated 5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RBA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 5 | 66+ | 5 |
RBA Product Quality Score by Usage
RBA's Product Quality score was rated 5 stars by customers who have used RBA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
RBA Pricing
RBA ROI & Value For Money
4.6/5
RBA has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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Quick Insights into RBA ROI
RBA's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked RBA ROI the Highest
Ranked RBA ROI the Lowest
RBA ROI Score by Gender
Male customers rated RBA's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RBA.
Male
5/5
Female
4.6/5
RBA ROI Score by Ethnicity
RBA's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RBA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
RBA ROI Score by Age
RBA's ROI score was rated 4.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RBA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.8 | 66+ | 4.8 |
RBA ROI Score by Usage
RBA's ROI score was rated 4.9 stars by customers who have used RBA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
RBA Customer Satisfaction (CSAT)
RBA Customer Satisfaction (CSAT) Score
88 / 100
RBA has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
88%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RBA Customer Satisfaction
RBA's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked RBA's Customer Satisfaction.
Ranked RBA Customer Satisfaction the Highest
Ranked RBA Customer Satisfaction the Lowest
RBA Customer Satisfaction Score by Gender
Male customers rated RBA's Customer Satisfaction score 12 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RBA.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
88 / 100
FemaleVery Satisfied | 88% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
RBA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RBA's Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RBA.
90 / 100
Very Satisfied
90%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
RBA Customer Satisfaction Score by Age
RBA's Customer Satisfaction score was rated 100 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of RBA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 100% |
RBA Customer Satisfaction Score by Usage
RBA's Customer Satisfaction score was rated 100 points by customers who have used RBA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
RBA Customer Service
4.7/5
RBA has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About RBA's Customer Service
Address
100 West Lake Street, Wayzata, MN
Website
http://www.rbaconsulting.com
Phone Number
952-404-2676
Quick Insights into RBA Customer Service
RBA's Customer Service score was rated highest by customers ages 66+, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked RBA's Customer Service score.
Ranked RBA Customer Service the Highest
Ranked RBA Customer Service the Lowest
RBA Customer Service Score by Gender
Male customers rated RBA's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RBA.
Male
5/5
Female
4.9/5
RBA Customer Service Score by Ethnicity
RBA's Customer Service score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RBA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
RBA Customer Service Score by Age
RBA's Customer Service score was rated 5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RBA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 5 | 66+ | 5 |
RBA Customer Service Score by Usage
RBA's Customer Service score was rated 5 stars by customers who have used RBA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
RBA scored a 79 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of RBA would recommend the brand to a friend. ENPS measures how likely RBA employees would recommend working at RBA to a friend.
Net Promoter Score
79
NPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
