0
NPS
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RBC Bearings
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About RBC Bearings' Brand
RBC Bearings provides our global industrial, aerospace, and defense customers with unique design solutions.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
RBC Bearings NPS
RBC Bearings's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether RBC Bearings's customers would recommend using the product based on a scale of -100 to 100.
RBC Bearings Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
RBC Bearings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Jun 2023 33 | Jun 2023 | 33 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RBC Bearings Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of RBC Bearings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RBC Bearings Product Quality
2.5/5
RBC Bearings has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RBC Bearings' overall Product Quality score rated by its users and customers.
RBC Bearings Product Information
RBC Bearings’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.rbcbearings.com/
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
RBC Bearings Pricing
RBC Bearings ROI & Value For Money
2.5/5
RBC Bearings has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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RBC Bearings Customer Satisfaction (CSAT)
RBC Bearings Customer Satisfaction (CSAT) Score
33 / 100
RBC Bearings has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RBC Bearings Customer Service
2.5/5
RBC Bearings has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About RBC Bearings's Customer Service
Address
102 Willenbrock Road, Oxford, CT
Website
http://www.rbcbearings.com/
Phone Number
6098825533
RBC Bearings as an Employer
2.6/5
RBC Bearings has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
RBC Bearings scored a 0 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of RBC Bearings would recommend the brand to a friend. ENPS measures how likely RBC Bearings employees would recommend working at RBC Bearings to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
