39
NPS
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RBC Capital Markets
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About RBC Capital Markets' Brand
RBC Capital Markets is a New York-based investment bank offering a focused set of financial products and services.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
RBC Capital Markets NPS
RBC Capital Markets's Net Promoter Score (NPS) is a 39 with 65% Promoters, 9% Passives, and 26% Detractors. Net Promoter Score tracks whether RBC Capital Markets's customers would recommend using the product based on a scale of -100 to 100.
RBC Capital Markets Overall NPS
| 65% | Promoters |
|---|---|
| 9% | Passives |
| 26% | Detractors |
RBC Capital Markets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 40 | Jul 2023 | 40 |
Sep 2023 42 | Sep 2023 | 42 |
Nov 2023 43 | Nov 2023 | 43 |
Dec 2023 44 | Dec 2023 | 44 |
Jan 2024 44 | Jan 2024 | 44 |
Feb 2024 45 | Feb 2024 | 45 |
Apr 2024 44 | Apr 2024 | 44 |
May 2024 40 | May 2024 | 40 |
Jun 2024 41 | Jun 2024 | 41 |
Jul 2024 40 | Jul 2024 | 40 |
Sep 2024 39 | Sep 2024 | 39 |
Feb 2025 39 | Feb 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RBC Capital Markets NPS by Gender
Female customers rated RBC Capital Markets's NPS 40 points higher than Male customers.
Male
60
RBC Capital Markets's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
100
RBC Capital Markets's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
RBC Capital Markets NPS by Ethnicity
RBC Capital Markets's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
RBC Capital Markets NPS by Age
RBC Capital Markets's NPS was rated 100 points by customers ages 18-25 on Comparably.
RBC Capital Markets NPS by Usage
RBC Capital Markets's NPS was rated the highest by customers who have used RBC Capital Markets's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
RBC Capital Markets Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of RBC Capital Markets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RBC Capital Markets Customer Loyalty Score by Gender
RBC Capital Markets's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RBC Capital Markets.
Male
100%
Yes
Female
100%
Yes
RBC Capital Markets Customer Loyalty Score by Ethnicity
RBC Capital Markets's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RBC Capital Markets.
100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
RBC Capital Markets Customer Loyalty Score by Usage
RBC Capital Markets's Customer Loyalty score was rated 100% by customers who have used RBC Capital Markets's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RBC Capital Markets Customer Loyalty Score by Industry
RBC Capital Markets's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
RBC Capital Markets Product Quality
3.9/5
RBC Capital Markets has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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RBC Capital Markets Product Information
RBC Capital Markets’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated RBC Capital Markets's product the highest.
- Website
- http://www.rbccm.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Venture Capital & Private Equity
Quick Insights into RBC Capital Markets Product Quality
RBC Capital Markets's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked RBC Capital Markets Product Quality the Highest
Ranked RBC Capital Markets Product Quality the Lowest
RBC Capital Markets Product Quality Score by Gender
Female customers rated RBC Capital Markets's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RBC Capital Markets.
Male
3.9/5
Female
5/5
RBC Capital Markets Product Quality Score by Ethnicity
RBC Capital Markets's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RBC Capital Markets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
RBC Capital Markets Product Quality Score by Usage
RBC Capital Markets's Product Quality score was rated 4.3 stars by customers who have used RBC Capital Markets's products/services for 5 to 10 Years.
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RBC Capital Markets Product Quality Score by Industry
RBC Capital Markets's Product Quality score was rated 4.6 stars by Banking and Financial Services industry customers.
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RBC Capital Markets Pricing
RBC Capital Markets ROI & Value For Money
4.2/5
RBC Capital Markets has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock RBC Capital Markets' overall ROI score rated by its users and customers.
RBC Capital Markets Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into RBC Capital Markets ROI
RBC Capital Markets's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked RBC Capital Markets ROI the Highest
Ranked RBC Capital Markets ROI the Lowest
RBC Capital Markets ROI Score by Gender
Female customers rated RBC Capital Markets's ROI score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RBC Capital Markets.
Male
4.1/5
Female
5/5
RBC Capital Markets ROI Score by Ethnicity
RBC Capital Markets's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RBC Capital Markets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
RBC Capital Markets ROI Score by Usage
RBC Capital Markets's ROI score was rated 4.3 stars by customers who have used RBC Capital Markets's products/services for 5 to 10 Years.
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RBC Capital Markets ROI Score by Industry
RBC Capital Markets's ROI score was rated 5 stars by Banking and Financial Services industry customers.
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RBC Capital Markets Customer Satisfaction (CSAT)
RBC Capital Markets Customer Satisfaction (CSAT) Score
78 / 100
RBC Capital Markets has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
42%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RBC Capital Markets Customer Satisfaction
RBC Capital Markets's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked RBC Capital Markets Customer Satisfaction the Highest
Ranked RBC Capital Markets Customer Satisfaction the Lowest
RBC Capital Markets Customer Satisfaction Score by Gender
Female customers rated RBC Capital Markets's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RBC Capital Markets.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
RBC Capital Markets Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RBC Capital Markets' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RBC Capital Markets.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
RBC Capital Markets' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RBC Capital Markets.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
RBC Capital Markets Customer Service
4/5
RBC Capital Markets has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About RBC Capital Markets's Customer Service
Address
455 Patroon Creek Blvd, Suite 207, Albany, NY
Website
http://www.rbccm.com
Quick Insights into RBC Capital Markets Customer Service
RBC Capital Markets's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked RBC Capital Markets Customer Service the Highest
Ranked RBC Capital Markets Customer Service the Lowest
RBC Capital Markets Customer Service Score by Gender
Female customers rated RBC Capital Markets's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RBC Capital Markets.
Male
3.9/5
Female
5/5
RBC Capital Markets Customer Service Score by Ethnicity
RBC Capital Markets's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RBC Capital Markets.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
RBC Capital Markets Customer Service Score by Usage
RBC Capital Markets's Customer Service score was rated 4.1 stars by customers who have used RBC Capital Markets's products/services for 5 to 10 Years.
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RBC Capital Markets Customer Service Score by Industry
RBC Capital Markets's Customer Service score was rated 5 stars by Banking and Financial Services industry customers.
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RBC Capital Markets as an Employer
4.3/5
RBC Capital Markets has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RBC Capital Markets scored a 39 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of RBC Capital Markets would recommend the brand to a friend. ENPS measures how likely RBC Capital Markets employees would recommend working at RBC Capital Markets to a friend.
Net Promoter Score
39
NPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 56% | Promoters |
|---|---|
| 18% | Passive |
| 26% | Detractors |
