3
NPS
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RBL Bank
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About RBL Bank's Brand
Provider of banking services in India. The company offers personal, commercial, corporate and industrial banking and financial inclusion services. It also offers insurance services.
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
RBL Bank NPS
RBL Bank's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether RBL Bank's customers would recommend using the product based on a scale of -100 to 100.
RBL Bank Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
RBL Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 27 | Oct 2023 | 27 |
Feb 2024 16 | Feb 2024 | 16 |
Mar 2024 19 | Mar 2024 | 19 |
Apr 2024 18 | Apr 2024 | 18 |
Sep 2024 11 | Sep 2024 | 11 |
Oct 2024 16 | Oct 2024 | 16 |
Dec 2024 20 | Dec 2024 | 20 |
Jan 2025 9 | Jan 2025 | 9 |
Feb 2025 12 | Feb 2025 | 12 |
Mar 2025 7 | Mar 2025 | 7 |
Apr 2025 0 | Apr 2025 | 0 |
Nov 2025 3 | Nov 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RBL Bank NPS by Gender
RBL Bank's NPS was rated 12 by Male customers on Comparably.
Male
12
RBL Bank's NPS was rated 12 by Male customers on Comparably.
37%
Promoters
38%
Passives
25%
Detractors
Female
N/A
RBL Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RBL Bank NPS by Ethnicity
RBL Bank's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other 20 | Other | 20 |
RBL Bank NPS by Age
RBL Bank's NPS was rated 20 points by customers ages 18-25 on Comparably.
RBL Bank NPS by Usage
RBL Bank's NPS was rated the highest by customers who have used RBL Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
RBL Bank Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of RBL Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RBL Bank Customer Loyalty Score by Gender
RBL Bank's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
RBL Bank Customer Loyalty Score by Ethnicity
RBL Bank's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RBL Bank.
70
out of 100
Asian or Pacific Islander
78
out of 100
Other
RBL Bank Customer Loyalty Score by Age
RBL Bank's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RBL Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
RBL Bank Customer Loyalty Score by Usage
RBL Bank's Customer Loyalty score was rated the highest by customers who have used RBL Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RBL Bank Product Quality
3.8/5
RBL Bank has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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RBL Bank Product Information
RBL Bank’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.rblbank.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into RBL Bank Product Quality
RBL Bank's Product Quality score was rated highest by customers who have used RBL Bank's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked RBL Bank Product Quality the Highest
Ranked RBL Bank Product Quality the Lowest
RBL Bank Product Quality Score by Gender
RBL Bank's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RBL Bank.
Male
3.8/5
Female
N/A
RBL Bank Product Quality Score by Ethnicity
RBL Bank's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RBL Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.4 | Other | 4.4 |
RBL Bank Product Quality Score by Age
RBL Bank's Product Quality score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RBL Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
RBL Bank Product Quality Score by Usage
RBL Bank's Product Quality score was rated the highest by customers who have used RBL Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
RBL Bank Pricing
RBL Bank ROI & Value For Money
3.5/5
RBL Bank has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into RBL Bank ROI
RBL Bank's ROI score was rated highest by customers who have used RBL Bank's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked RBL Bank ROI the Highest
Ranked RBL Bank ROI the Lowest
RBL Bank ROI Score by Gender
RBL Bank's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RBL Bank.
Male
3.6/5
Female
N/A
RBL Bank ROI Score by Ethnicity
RBL Bank's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RBL Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.2 | Other | 4.2 |
RBL Bank ROI Score by Age
RBL Bank's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RBL Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
RBL Bank ROI Score by Usage
RBL Bank's ROI score was rated the highest by customers who have used RBL Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
RBL Bank Customer Satisfaction (CSAT)
RBL Bank Customer Satisfaction (CSAT) Score
79 / 100
RBL Bank has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
46%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RBL Bank Customer Satisfaction
RBL Bank's Customer Satisfaction score was rated highest by customers who have used RBL Bank's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked RBL Bank's Customer Satisfaction.
Ranked RBL Bank Customer Satisfaction the Highest
Ranked RBL Bank Customer Satisfaction the Lowest
RBL Bank Customer Satisfaction Score by Gender
RBL Bank's Customer Satisfaction score was rated 72 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RBL Bank.
72 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
RBL Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
RBL Bank's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RBL Bank.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
RBL Bank's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RBL Bank.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
RBL Bank Customer Satisfaction Score by Age
RBL Bank's Customer Satisfaction score was rated 80 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of RBL Bank.
0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% |
RBL Bank Customer Satisfaction Score by Usage
RBL Bank's Customer Satisfaction score was rated the highest by customers who have used RBL Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
RBL Bank Customer Service
3.9/5
RBL Bank has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About RBL Bank's Customer Service
Address
One Indiabulls Centre, Tower 2B, 6th Floor, Mumbai, 400013
Website
www.rblbank.com
Phone Number
6
Quick Insights into RBL Bank Customer Service
RBL Bank's Customer Service score was rated highest by customers who have used RBL Bank's products/services for 1 to 2 Years, and rated lowest by customers who have used RBL Bank's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked RBL Bank's Customer Service score.
Ranked RBL Bank Customer Service the Highest
Ranked RBL Bank Customer Service the Lowest
RBL Bank Customer Service Score by Gender
RBL Bank's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RBL Bank.
Male
3.8/5
Female
N/A
RBL Bank Customer Service Score by Ethnicity
RBL Bank's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RBL Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 4.2 | Other | 4.2 |
RBL Bank Customer Service Score by Age
RBL Bank's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RBL Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
RBL Bank Customer Service Score by Usage
RBL Bank's Customer Service score was rated the highest by customers who have used RBL Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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RBL Bank as an Employer
Consumer vs. Employees
RBL Bank scored a 3 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of RBL Bank would recommend the brand to a friend. ENPS measures how likely RBL Bank employees would recommend working at RBL Bank to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 42% | Promoters |
|---|---|
| 19% | Passive |
| 39% | Detractors |
