-65
NPS
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Brand Page
RCN
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About RCN's Brand
RCN is an internet service provider and cable television provider for residential areas.
Brand at a Glance
72%
Customer Loyalty
1.9/5
Product Quality
1.6/5
Pricing
1.7/5
Customer Service
RCN NPS
RCN's Net Promoter Score (NPS) is a -65 with 14% Promoters, 7% Passives, and 79% Detractors. Net Promoter Score tracks whether RCN's customers would recommend using the product based on a scale of -100 to 100.
RCN Overall NPS
| 14% | Promoters |
|---|---|
| 7% | Passives |
| 79% | Detractors |
RCN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -61 | Jul 2023 | -61 |
Dec 2023 -62 | Dec 2023 | -62 |
Jan 2024 -62 | Jan 2024 | -62 |
May 2024 -64 | May 2024 | -64 |
Jun 2024 -64 | Jun 2024 | -64 |
Aug 2024 -64 | Aug 2024 | -64 |
Oct 2024 -64 | Oct 2024 | -64 |
Feb 2025 -66 | Feb 2025 | -66 |
Mar 2025 -66 | Mar 2025 | -66 |
May 2025 -66 | May 2025 | -66 |
Aug 2025 -65 | Aug 2025 | -65 |
Dec 2025 -65 | Dec 2025 | -65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RCN NPS by Gender
Male customers rated RCN's NPS 26 points higher than Female customers.
Male
-74
RCN's NPS was rated -74 by Male customers on Comparably.
13%
Promoters
0%
Passives
87%
Detractors
Female
-100
RCN's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
RCN NPS by Ethnicity
RCN's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -50 | African American/Black | -50 |
Other -100 | Other | -100 |
RCN NPS by Age
RCN's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
RCN NPS by Usage
RCN's NPS was rated the highest by customers who have used RCN's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Over 10 Years -84 | Over 10 Years | -84 |
RCN Customer Reviews
Out of the 11 RCN customer reviews 0 were positive and 11 were constructive. RCN customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
RCN Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of RCN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RCN Customer Loyalty Score by Gender
Male customers rated RCN's Customer Loyalty score 8% higher than Female customers.
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Male
88%
Yes
Female
80%
Yes
RCN Customer Loyalty Score by Ethnicity
RCN's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RCN.
87
out of 100
Caucasian
78
out of 100
African American/Black
85
out of 100
Other
RCN Customer Loyalty Score by Age
RCN's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
51-55 33% | 51-55 | 33% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
RCN Customer Loyalty Score by Usage
RCN's Customer Loyalty score was rated the highest by customers who have used RCN's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RCN Customer Loyalty Score by Industry
RCN's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
RCN Product Quality
1.9/5
RCN has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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RCN Product Information
RCN’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated RCN's product the highest. Reviewers from the Tech industry rated RCN the lowest at 1.5.
- Website
- http://www.rcn.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
Small Business Services
Quick Insights into RCN Product Quality
RCN's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked RCN Product Quality the Highest
Ranked RCN Product Quality the Lowest
RCN Product Quality Score by Gender
Male customers rated RCN's Product Quality score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
RCN Product Quality Score by Ethnicity
RCN's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RCN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 1.5 | Other | 1.5 |
RCN Product Quality Score by Age
RCN's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RCN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
RCN Product Quality Score by Usage
RCN's Product Quality score was rated the highest by customers who have used RCN's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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RCN Product Quality Score by Industry
RCN's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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RCN Pricing
RCN ROI & Value For Money
1.6/5
RCN has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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RCN Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into RCN ROI
RCN's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked RCN ROI the Highest
Ranked RCN ROI the Lowest
RCN ROI Score by Gender
Male customers rated RCN's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
RCN ROI Score by Ethnicity
RCN's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RCN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.5 | Other | 1.5 |
RCN ROI Score by Age
RCN's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RCN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
RCN ROI Score by Usage
RCN's ROI score was rated the highest by customers who have used RCN's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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RCN ROI Score by Industry
RCN's ROI score was rated 1.5 stars by both Banking and Financial Services and Tech industry customers.
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RCN Customer Satisfaction (CSAT)
RCN Customer Satisfaction (CSAT) Score
9 / 100
RCN has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RCN Customer Satisfaction
RCN's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked RCN Customer Satisfaction the Highest
Ranked RCN Customer Satisfaction the Lowest
RCN Customer Satisfaction Score by Gender
Male customers rated RCN's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RCN.
8 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 92% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 13% | |
Very Dissatisfied | 80% |
RCN Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RCN's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RCN.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
84%
CSAT according to African American/Black
RCN's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
RCN's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RCN.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
RCN Customer Satisfaction Score by Age
RCN's Customer Satisfaction score was rated 0 points by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of RCN.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 0% |
RCN Customer Satisfaction Score by Usage
RCN's Customer Satisfaction score was rated the highest by customers who have used RCN's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
RCN Customer Satisfaction Score by Industry
RCN's Customer Satisfaction score was rated 0 points by both Banking and Financial Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "RCN Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 0,
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]
}RCN Customer Service
1.7/5
RCN has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RCN's overall Customer Service score rated by its users and customers.
About RCN's Customer Service
Address
Herndon, VA 20170
Website
http://www.rcn.com
Phone Number
703-434-8200
Quick Insights into RCN Customer Service
RCN's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked RCN's Customer Service score.
Ranked RCN Customer Service the Highest
Ranked RCN Customer Service the Lowest
RCN Customer Service Score by Gender
RCN's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RCN.
Male
1.5/5
Female
1.5/5
RCN Customer Service Score by Ethnicity
RCN's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RCN.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
RCN Customer Service Score by Age
RCN's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RCN.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
RCN Customer Service Score by Usage
RCN's Customer Service score was rated the highest by customers who have used RCN's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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RCN Customer Service Score by Industry
RCN's Customer Service score was rated 1.5 stars by both Banking and Financial Services and Tech industry customers.
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RCN as an Employer
2.8/5
RCN has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
RCN scored a -65 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of RCN would recommend the brand to a friend. ENPS measures how likely RCN employees would recommend working at RCN to a friend.
Net Promoter Score
-65
NPS Score
| 14% | Promoters |
|---|---|
| 7% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 40% | Promoters |
|---|---|
| 5% | Passive |
| 55% | Detractors |
