-30
NPS
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RDI Corporation
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About RDI Corporation's Brand
RDI offers solutions for all your business needs and we’ve got the players to get it done.
Brand at a Glance
71%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
RDI Corporation NPS
RDI Corporation's Net Promoter Score (NPS) is a -30 with 33% Promoters, 4% Passives, and 63% Detractors. Net Promoter Score tracks whether RDI Corporation's customers would recommend using the product based on a scale of -100 to 100.
RDI Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 4% | Passives |
| 63% | Detractors |
RDI Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -55 | Oct 2021 | -55 |
Dec 2021 -45 | Dec 2021 | -45 |
Feb 2022 -20 | Feb 2022 | -20 |
Mar 2022 -13 | Mar 2022 | -13 |
Apr 2022 -17 | Apr 2022 | -17 |
Nov 2022 -11 | Nov 2022 | -11 |
Sep 2023 -15 | Sep 2023 | -15 |
May 2024 -15 | May 2024 | -15 |
Jun 2024 -19 | Jun 2024 | -19 |
Nov 2024 -23 | Nov 2024 | -23 |
Mar 2025 -27 | Mar 2025 | -27 |
Sep 2025 -29 | Sep 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RDI Corporation NPS by Gender
RDI Corporation's NPS was rated -34 by Male customers on Comparably.
Male
-34
RDI Corporation's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
RDI Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RDI Corporation Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of RDI Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RDI Corporation Customer Loyalty Score by Gender
RDI Corporation's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
RDI Corporation Product Quality
2.6/5
RDI Corporation has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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RDI Corporation Product Information
RDI Corporation’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.rdicorp.com/
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Quick Insights into RDI Corporation Product Quality
RDI Corporation's Product Quality score was rated highest by Male customers.
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Ranked RDI Corporation Product Quality the Highest
RDI Corporation Product Quality Score by Gender
RDI Corporation's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RDI Corporation.
Male
2.6/5
Female
N/A
RDI Corporation Pricing
RDI Corporation ROI & Value For Money
2.7/5
RDI Corporation has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into RDI Corporation ROI
RDI Corporation's ROI score was rated highest by Male customers.
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Ranked RDI Corporation ROI the Highest
RDI Corporation ROI Score by Gender
RDI Corporation's ROI score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
RDI Corporation Customer Satisfaction (CSAT)
RDI Corporation Customer Satisfaction (CSAT) Score
46 / 100
RDI Corporation has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RDI Corporation Customer Service
2.7/5
RDI Corporation has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About RDI Corporation's Customer Service
Address
4350 Glendale-Milford Rd, Suite 250, Cincinnati, OH 45242
Website
http://www.rdicorp.com/
Phone Number
5133381106
Quick Insights into RDI Corporation Customer Service
RDI Corporation's Customer Service score was rated highest by Male customers.
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Ranked RDI Corporation Customer Service the Highest
RDI Corporation Customer Service Score by Gender
RDI Corporation's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RDI Corporation.
Male
2/5
Female
N/A
RDI Corporation as an Employer
3.2/5
RDI Corporation has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
RDI Corporation scored a -30 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of RDI Corporation would recommend the brand to a friend. ENPS measures how likely RDI Corporation employees would recommend working at RDI Corporation to a friend.
Net Promoter Score
-30
NPS Score
| 33% | Promoters |
|---|---|
| 4% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 47% | Promoters |
|---|---|
| 11% | Passive |
| 42% | Detractors |
