-24
NPS
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RDI Corporation
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About RDI Corporation's Brand
RDI offers solutions for all your business needs and we’ve got the players to get it done.
Brand at a Glance
72%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
RDI Corporation NPS
RDI Corporation's Net Promoter Score (NPS) is a -24 with 36% Promoters, 4% Passives, and 60% Detractors. Net Promoter Score tracks whether RDI Corporation's customers would recommend using the product based on a scale of -100 to 100.
RDI Corporation Overall NPS
| 36% | Promoters |
|---|---|
| 4% | Passives |
| 60% | Detractors |
RDI Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -45 | Dec 2021 | -45 |
Feb 2022 -20 | Feb 2022 | -20 |
Mar 2022 -13 | Mar 2022 | -13 |
Apr 2022 -17 | Apr 2022 | -17 |
Nov 2022 -11 | Nov 2022 | -11 |
Sep 2023 -15 | Sep 2023 | -15 |
May 2024 -15 | May 2024 | -15 |
Jun 2024 -19 | Jun 2024 | -19 |
Nov 2024 -23 | Nov 2024 | -23 |
Mar 2025 -27 | Mar 2025 | -27 |
Sep 2025 -29 | Sep 2025 | -29 |
Apr 2026 -24 | Apr 2026 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RDI Corporation NPS by Gender
Female customers rated RDI Corporation's NPS 68 points higher than Male customers.
Male
-34
RDI Corporation's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
34
RDI Corporation's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
RDI Corporation NPS by Ethnicity
RDI Corporation's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
RDI Corporation Customer Reviews
Out of the 2 RDI Corporation customer reviews 2 were positive and 0 were constructive. RDI Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
RDI Corporation Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of RDI Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RDI Corporation Customer Loyalty Score by Gender
RDI Corporation's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
RDI Corporation Customer Loyalty Score by Ethnicity
RDI Corporation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RDI Corporation.
100
out of 100
Caucasian
RDI Corporation Customer Loyalty Score by Industry
RDI Corporation's Customer Loyalty score was rated 100% by Tech industry customers.
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RDI Corporation Product Quality
2.7/5
RDI Corporation has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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RDI Corporation Product Information
RDI Corporation’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated RDI Corporation's product the highest.
- Website
- http://www.rdicorp.com/
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Quick Insights into RDI Corporation Product Quality
RDI Corporation's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked RDI Corporation Product Quality the Highest
Ranked RDI Corporation Product Quality the Lowest
RDI Corporation Product Quality Score by Gender
Female customers rated RDI Corporation's Product Quality score 0.5 stars higher than Male customers.
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Male
2.6/5
Female
3.1/5
RDI Corporation Product Quality Score by Ethnicity
RDI Corporation's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RDI Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
RDI Corporation Product Quality Score by Industry
RDI Corporation's Product Quality score was rated 4.1 stars by Tech industry customers.
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RDI Corporation Pricing
RDI Corporation ROI & Value For Money
2.8/5
RDI Corporation has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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RDI Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into RDI Corporation ROI
RDI Corporation's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked RDI Corporation ROI the Highest
Ranked RDI Corporation ROI the Lowest
RDI Corporation ROI Score by Gender
Female customers rated RDI Corporation's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RDI Corporation.
Male
2.1/5
Female
3.3/5
RDI Corporation ROI Score by Ethnicity
RDI Corporation's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RDI Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
RDI Corporation ROI Score by Industry
RDI Corporation's ROI score was rated 3.5 stars by Tech industry customers.
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RDI Corporation Customer Satisfaction (CSAT)
RDI Corporation Customer Satisfaction (CSAT) Score
50 / 100
RDI Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RDI Corporation Customer Satisfaction
RDI Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked RDI Corporation Customer Satisfaction the Highest
RDI Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RDI Corporation's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RDI Corporation.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
RDI Corporation Customer Satisfaction Score by Industry
RDI Corporation's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "RDI Corporation Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
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}RDI Corporation Customer Service
2.8/5
RDI Corporation has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About RDI Corporation's Customer Service
Address
4350 Glendale-Milford Rd, Suite 250, Cincinnati, OH 45242
Website
http://www.rdicorp.com/
Phone Number
5133381106
Quick Insights into RDI Corporation Customer Service
RDI Corporation's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked RDI Corporation's Customer Service score.
Ranked RDI Corporation Customer Service the Highest
Ranked RDI Corporation Customer Service the Lowest
RDI Corporation Customer Service Score by Gender
Female customers rated RDI Corporation's Customer Service score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RDI Corporation.
Male
2/5
Female
3.6/5
RDI Corporation Customer Service Score by Ethnicity
RDI Corporation's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RDI Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
RDI Corporation Customer Service Score by Industry
RDI Corporation's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
RDI Corporation as an Employer
3.2/5
RDI Corporation has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
RDI Corporation scored a -24 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of RDI Corporation would recommend the brand to a friend. ENPS measures how likely RDI Corporation employees would recommend working at RDI Corporation to a friend.
Net Promoter Score
-24
NPS Score
| 36% | Promoters |
|---|---|
| 4% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 45% | Promoters |
|---|---|
| 12% | Passive |
| 43% | Detractors |
