50
NPS
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RDS
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About RDS' Brand
The biggest design center in the nation or even in California
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
RDS NPS
RDS's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether RDS's customers would recommend using the product based on a scale of -100 to 100.
RDS Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
RDS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Aug 2023 50 | Aug 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RDS NPS by Gender
RDS's NPS was rated 34 by Male customers on Comparably.
Male
34
RDS's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
RDS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RDS Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of RDS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RDS Customer Loyalty Score by Gender
RDS's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
RDS Product Quality
4.2/5
RDS has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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RDS Product Information
RDS’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.resdesign.com/
- Company Size
- 201-500 Employees
Industry
Telecommunications
Tech
Quick Insights into RDS Product Quality
RDS's Product Quality score was rated highest by Male customers.
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Ranked RDS Product Quality the Highest
RDS Product Quality Score by Gender
RDS's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RDS.
Male
5/5
Female
N/A
RDS Pricing
RDS ROI & Value For Money
4.2/5
RDS has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into RDS ROI
RDS's ROI score was rated highest by Male customers.
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Ranked RDS ROI the Highest
RDS ROI Score by Gender
RDS's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
RDS Customer Satisfaction (CSAT)
RDS Customer Satisfaction (CSAT) Score
100 / 100
RDS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RDS Customer Service
4.2/5
RDS has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About RDS's Customer Service
Address
4900 E. Hunter Avenue, Anaheim, CA
Website
http://www.resdesign.com/
Phone Number
714-701-4200
Quick Insights into RDS Customer Service
RDS's Customer Service score was rated highest by Male customers.
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Ranked RDS Customer Service the Highest
RDS Customer Service Score by Gender
RDS's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RDS.
Male
5/5
Female
N/A
Consumer vs. Employees
RDS scored a 50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of RDS would recommend the brand to a friend. ENPS measures how likely RDS employees would recommend working at RDS to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
