10
NPS
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REA Group
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About REA Group's Brand
REA Group Limited (ASX:REA) is a leading digital business specialising in property. Listed on the Australian Securities Exchange (ASX) in
Brand at a Glance
71%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
REA Group NPS
REA Group's Net Promoter Score (NPS) is a 10 with 38% Promoters, 34% Passives, and 28% Detractors. Net Promoter Score tracks whether REA Group's customers would recommend using the product based on a scale of -100 to 100.
REA Group Overall NPS
| 38% | Promoters |
|---|---|
| 34% | Passives |
| 28% | Detractors |
REA Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 12 | Jun 2023 | 12 |
Jul 2023 12 | Jul 2023 | 12 |
Dec 2023 11 | Dec 2023 | 11 |
Jan 2024 15 | Jan 2024 | 15 |
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 5 | Mar 2024 | 5 |
Apr 2024 3 | Apr 2024 | 3 |
May 2024 8 | May 2024 | 8 |
Nov 2024 4 | Nov 2024 | 4 |
Dec 2024 7 | Dec 2024 | 7 |
Oct 2025 8 | Oct 2025 | 8 |
Nov 2025 9 | Nov 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
REA Group NPS by Gender
Male customers rated REA Group's NPS 34 points higher than Female customers.
Male
0
REA Group's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
-34
REA Group's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
REA Group NPS by Ethnicity
REA Group's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
REA Group Customer Reviews
Out of the 2 REA Group customer reviews 2 were positive and 0 were constructive. REA Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
REA Group Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of REA Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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REA Group Customer Loyalty Score by Gender
REA Group's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of REA Group.
Male
100%
Yes
Female
100%
Yes
REA Group Customer Loyalty Score by Ethnicity
REA Group's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of REA Group.
100
out of 100
Caucasian
REA Group Customer Loyalty Score by Industry
REA Group's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
REA Group Product Quality
3.8/5
REA Group has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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REA Group Product Information
REA Group’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated REA Group's product the highest.
- Website
- http://rea-group.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into REA Group Product Quality
REA Group's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked REA Group Product Quality the Highest
Ranked REA Group Product Quality the Lowest
REA Group Product Quality Score by Gender
Female customers rated REA Group's Product Quality score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
REA Group Product Quality Score by Ethnicity
REA Group's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of REA Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
REA Group Product Quality Score by Industry
REA Group's Product Quality score was rated 4.6 stars by Tech industry customers.
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REA Group Pricing
REA Group ROI & Value For Money
3.5/5
REA Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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REA Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into REA Group ROI
REA Group's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked REA Group ROI the Highest
Ranked REA Group ROI the Lowest
REA Group ROI Score by Gender
Female customers rated REA Group's ROI score 0.1 stars higher than Male customers.
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Male
3.5/5
Female
3.6/5
REA Group ROI Score by Ethnicity
REA Group's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of REA Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
REA Group ROI Score by Industry
REA Group's ROI score was rated 4.6 stars by Tech industry customers.
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REA Group Customer Satisfaction (CSAT)
REA Group Customer Satisfaction (CSAT) Score
75 / 100
REA Group has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into REA Group Customer Satisfaction
REA Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked REA Group Customer Satisfaction the Highest
REA Group Customer Satisfaction Score by Gender
REA Group's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
REA Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
REA Group's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
REA Group Customer Service
3.6/5
REA Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About REA Group's Customer Service
Address
3121 Australia
Website
http://rea-group.com
Phone Number
61398905322
Quick Insights into REA Group Customer Service
REA Group's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked REA Group Customer Service the Highest
Ranked REA Group Customer Service the Lowest
REA Group Customer Service Score by Gender
Male customers rated REA Group's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of REA Group.
Male
3.9/5
Female
3.6/5
REA Group Customer Service Score by Ethnicity
REA Group's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of REA Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
REA Group Customer Service Score by Industry
REA Group's Customer Service score was rated 4.6 stars by Tech industry customers.
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REA Group as an Employer
4.3/5
REA Group has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
REA Group scored a 10 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of REA Group would recommend the brand to a friend. ENPS measures how likely REA Group employees would recommend working at REA Group to a friend.
Net Promoter Score
10
NPS Score
| 38% | Promoters |
|---|---|
| 34% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 59% | Promoters |
|---|---|
| 12% | Passive |
| 29% | Detractors |
