-34
NPS
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Brand Page
ReachForce
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About ReachForce's Brand
ReachForce delivers cloud-based lead conversion acceleration software for B2B marketers to accelerate conversions.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.9/5
Customer Service
ReachForce NPS
ReachForce's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether ReachForce's customers would recommend using the product based on a scale of -100 to 100.
ReachForce Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
ReachForce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ReachForce Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ReachForce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ReachForce Product Quality
2.5/5
ReachForce has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ReachForce's overall Product Quality score rated by its users and customers.
ReachForce Product Information
ReachForce serves markets in the United States. ReachForce supports Web devices and offers products for small, medium, and large sized businesses.
ReachForce’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.reachforce.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
ReachForce Pricing
ReachForce ROI & Value For Money
2.6/5
ReachForce has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ReachForce's overall ROI score rated by its users and customers.
ReachForce Pricing Plans
ReachForce has a pricing structure that accommodates small, medium, and large businesses.
Who Uses ReachForce?
Small Businesses
Medium Businesses
Large Enterprises
ReachForce Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ReachForce Customer Service
2.9/5
ReachForce has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ReachForce's overall Customer Service score rated by its users and customers.
About ReachForce's Customer Service
Address
9020-I Capital of TX Hwy N, Suite 270, Austin, TX 78759
Website
http://www.reachforce.com
Phone Number
(512) 327-9000
ReachForce as an Employer
3.7/5
ReachForce has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ReachForce scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ReachForce would recommend the brand to a friend. ENPS measures how likely ReachForce employees would recommend working at ReachForce to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
