51
NPS
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Readdle
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About Readdle's Brand
Creators of the best productivity apps Spark, PDF Expert, Documents, Scanner Pro, Calendars and Fluix
Brand at a Glance
66%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.1/5
Customer Service
Readdle NPS
Readdle's Net Promoter Score (NPS) is a 51 with 71% Promoters, 9% Passives, and 20% Detractors. Net Promoter Score tracks whether Readdle's customers would recommend using the product based on a scale of -100 to 100.
Readdle Overall NPS
| 71% | Promoters |
|---|---|
| 9% | Passives |
| 20% | Detractors |
Readdle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
Oct 2020 80 | Oct 2020 | 80 |
Nov 2021 67 | Nov 2021 | 67 |
Jun 2022 61 | Jun 2022 | 61 |
Aug 2022 57 | Aug 2022 | 57 |
Oct 2022 58 | Oct 2022 | 58 |
May 2023 60 | May 2023 | 60 |
Jul 2023 54 | Jul 2023 | 54 |
Mar 2024 55 | Mar 2024 | 55 |
Mar 2025 51 | Mar 2025 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Readdle NPS by Gender
Readdle's NPS was rated 50 by Male customers on Comparably.
Male
50
Readdle's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Readdle's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Readdle NPS by Ethnicity
Readdle's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Readdle NPS by Usage
Readdle's NPS was rated the highest by customers who have used Readdle's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
5 to 10 Years 91 | 5 to 10 Years | 91 |
Readdle Customer Reviews
Out of the 2 Readdle customer reviews 1 was positive and 1 was constructive. Readdle customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Readdle Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Readdle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Readdle Customer Loyalty Score by Gender
Readdle's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Readdle Customer Loyalty Score by Ethnicity
Readdle's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Readdle.
70
out of 100
Other
Readdle Customer Loyalty Score by Usage
Readdle's Customer Loyalty score was rated 70% by customers who have used Readdle's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Readdle Product Quality
4.1/5
Readdle has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Readdle Product Information
Readdle serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. Readdle supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Readdle’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Readdle's product the highest.
- Website
- http://www.readdle.com
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
Productivity
Languages Supported
English
German
Product Type
Construction Management Software
Workflow Management Software
Contract Management Software
Document Management Software
Data Entry Software
Form Builder Software
Inspection Software
Electronic Signature Software
Quick Insights into Readdle Product Quality
Readdle's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers who have used Readdle's products/services for 2 to 5 Years.
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Ranked Readdle Product Quality the Highest
Ranked Readdle Product Quality the Lowest
Readdle Product Quality Score by Gender
Readdle's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Readdle Product Quality Score by Ethnicity
Readdle's Product Quality score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Readdle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Readdle Product Quality Score by Usage
Readdle's Product Quality score was rated the highest by customers who have used Readdle's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Readdle Product Quality Score by Industry
Readdle's Product Quality score was rated 4.7 stars by Energy and Manufacturing industry customers.
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Readdle Pricing
Readdle ROI & Value For Money
4/5
Readdle has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Readdle Pricing Plans
Readdle has a pricing structure that accommodates small, medium, and large businesses. Starting from $20/month, Readdle uses a subscription model and offers the following: Core plan for $30/user/month is preferred by companies with more advanced business processes that involve approval, control and insights drawn fr and Advanced plan for $50/user/month is a sophisticated solution for bigger companies with multiple teams that interact with each other, diverse acce.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Who Uses Readdle?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Readdle ROI
Readdle's ROI score was rated highest by customers from the Construction industry.
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Ranked Readdle ROI the Highest
Readdle ROI Score by Gender
Readdle's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Readdle ROI Score by Ethnicity
Readdle's ROI score was rated 3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Readdle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3 | Other | 3 |
Readdle ROI Score by Usage
Readdle's ROI score was rated 3.5 stars by customers who have used Readdle's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Readdle ROI Score by Industry
Readdle's ROI score was rated 4.8 stars by Construction industry customers.
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Readdle Customer Satisfaction (CSAT)
Readdle Customer Satisfaction (CSAT) Score
44 / 100
Readdle has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Readdle Customer Satisfaction
Readdle's Customer Satisfaction score was rated highest by Male customers.
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Ranked Readdle Customer Satisfaction the Highest
Readdle Customer Satisfaction Score by Gender
Readdle's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Readdle.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Readdle Customer Satisfaction Score by Ethnicity
CSAT according to Other
Readdle's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Readdle.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Readdle Customer Service
3.1/5
Readdle has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Readdle's Customer Service
Address
Marshala Hovorova St, Odessa, FL 65000 Ukraine
Website
http://www.readdle.com
Phone Number
+1 650-433-9008
Readdle's Social Links
Quick Insights into Readdle Customer Service
Readdle's Customer Service score was rated highest by Male customers.
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Ranked Readdle Customer Service the Highest
Readdle Customer Service Score by Gender
Readdle's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Readdle.
Male
3.7/5
Female
N/A
Readdle Customer Service Score by Ethnicity
Readdle's Customer Service score was rated 3.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Readdle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.3 | Other | 3.3 |
Readdle Customer Service Score by Usage
Readdle's Customer Service score was rated 3.5 stars by customers who have used Readdle's products/services for 2 to 5 Years.
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Readdle as an Employer
4.7/5
Readdle has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Readdle scored a 51 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Readdle would recommend the brand to a friend. ENPS measures how likely Readdle employees would recommend working at Readdle to a friend.
Net Promoter Score
51
NPS Score
| 71% | Promoters |
|---|---|
| 9% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
