76
NPS
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Reading Horizons
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About Reading Horizons' Brand
64% of students nationwide are not reading proficiently by the end of third grade, 75% of whom will never catch up. As educators, we feel these numbers in our core. These statistics represent real students who will struggle in all aspects of life without a strong reading foundation. But, there’s more to the problem. Many teachers find it almost impossible to provide a solid reading foundation for all K-3 students. At Reading Horizons alone, we hear from thousands of educators every year who are frustrated with programs that work for some students but leave others quietly falling behind. Reading Horizons Discovery® is the breakthrough you and your students deserve! This science-based, tech-enabled, foundational reading program has equipped more than 50,000 educators to help all their students read proficiently by the end of third grade.
Brand at a Glance
92%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Reading Horizons NPS
Reading Horizons's Net Promoter Score (NPS) is a 76 with 84% Promoters, 8% Passives, and 8% Detractors. Net Promoter Score tracks whether Reading Horizons's customers would recommend using the product based on a scale of -100 to 100.
Reading Horizons Overall NPS
| 84% | Promoters |
|---|---|
| 8% | Passives |
| 8% | Detractors |
Reading Horizons NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2021 50 | May 2021 | 50 |
Jul 2021 75 | Jul 2021 | 75 |
Feb 2022 80 | Feb 2022 | 80 |
May 2022 83 | May 2022 | 83 |
Jul 2022 57 | Jul 2022 | 57 |
Aug 2022 63 | Aug 2022 | 63 |
Dec 2022 66 | Dec 2022 | 66 |
Apr 2023 70 | Apr 2023 | 70 |
Sep 2023 72 | Sep 2023 | 72 |
Nov 2023 75 | Nov 2023 | 75 |
Jan 2026 76 | Jan 2026 | 76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reading Horizons Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Reading Horizons users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reading Horizons Customer Loyalty Score by Industry
Reading Horizons's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Reading Horizons Product Quality
4.3/5
Reading Horizons has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Reading Horizons Product Information
Reading Horizons’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Reading Horizons's product the highest.
- Company Size
- 51-200 Employees
Industry
Education
Quick Insights into Reading Horizons Product Quality
Reading Horizons's Product Quality score was rated highest by customers from the Education industry.
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Ranked Reading Horizons Product Quality the Highest
Reading Horizons Product Quality Score by Industry
Reading Horizons's Product Quality score was rated 4.4 stars by Education industry customers.
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Reading Horizons Pricing
Reading Horizons ROI & Value For Money
4.3/5
Reading Horizons has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Reading Horizons Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Reading Horizons ROI
Reading Horizons's ROI score was rated highest by customers from the Education industry.
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Ranked Reading Horizons ROI the Highest
Reading Horizons ROI Score by Industry
Reading Horizons's ROI score was rated 4.3 stars by Education industry customers.
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Reading Horizons Customer Satisfaction (CSAT)
Reading Horizons Customer Satisfaction (CSAT) Score
87 / 100
Reading Horizons has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reading Horizons Customer Service
4.4/5
Reading Horizons has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Reading Horizons's Customer Service
Address
1194 Flint Meadow Drive, Kaysville, UT 84037
Website
https://www.readinghorizons.com/
Phone Number
800.333.0054
Reading Horizons's Social Links
Quick Insights into Reading Horizons Customer Service
Reading Horizons's Customer Service score was rated highest by customers from the Education industry.
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Ranked Reading Horizons Customer Service the Highest
Reading Horizons Customer Service Score by Industry
Reading Horizons's Customer Service score was rated 4.8 stars by Education industry customers.
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Reading Horizons as an Employer
4.1/5
Reading Horizons has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Reading Horizons scored a 76 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Reading Horizons would recommend the brand to a friend. ENPS measures how likely Reading Horizons employees would recommend working at Reading Horizons to a friend.
Net Promoter Score
76
NPS Score
| 84% | Promoters |
|---|---|
| 8% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
