-13
NPS
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Real Capital Analytics
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About Real Capital Analytics' Brand
Real Capital Analytics, Inc. (RCA) is the authority on the deals, the players and the trends that drive the commercial real estate investment markets.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Real Capital Analytics NPS
Real Capital Analytics's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Real Capital Analytics's customers would recommend using the product based on a scale of -100 to 100.
Real Capital Analytics Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Real Capital Analytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Nov 2020 50 | Nov 2020 | 50 |
Feb 2021 66 | Feb 2021 | 66 |
Apr 2021 25 | Apr 2021 | 25 |
Jun 2022 40 | Jun 2022 | 40 |
Jul 2022 -1 | Jul 2022 | -1 |
Jan 2024 -13 | Jan 2024 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Real Capital Analytics Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Real Capital Analytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Real Capital Analytics Product Quality
3.5/5
Real Capital Analytics has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Real Capital Analytics' overall Product Quality score rated by its users and customers.
Real Capital Analytics Product Information
Real Capital Analytics’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.rcanalytics.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Real Capital Analytics Pricing
Real Capital Analytics ROI & Value For Money
3.5/5
Real Capital Analytics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Real Capital Analytics' overall ROI score rated by its users and customers.
Real Capital Analytics Customer Satisfaction (CSAT)
Real Capital Analytics Customer Satisfaction (CSAT) Score
100 / 100
Real Capital Analytics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Real Capital Analytics Customer Service
3.5/5
Real Capital Analytics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Real Capital Analytics' overall Customer Service score rated by its users and customers.
About Real Capital Analytics's Customer Service
Address
110 Fifth Ave, New York City, NY 10010
Website
https://www.rcanalytics.com
Phone Number
212-387-7103
Real Capital Analytics's Social Links
Real Capital Analytics as an Employer
3.0/5
Real Capital Analytics has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Real Capital Analytics scored a -13 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Real Capital Analytics would recommend the brand to a friend. ENPS measures how likely Real Capital Analytics employees would recommend working at Real Capital Analytics to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
