25
NPS
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Real Estate One
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About Real Estate One's Brand
Michigan's largest real estate company with over 75 Real Estate One offices servicing Michigan.
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Real Estate One NPS
Real Estate One's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Real Estate One's customers would recommend using the product based on a scale of -100 to 100.
Real Estate One Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Real Estate One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 50 | Aug 2022 | 50 |
Aug 2023 0 | Aug 2023 | 0 |
Apr 2024 25 | Apr 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Real Estate One Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Real Estate One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Real Estate One Product Quality
3.6/5
Real Estate One has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Real Estate One's overall Product Quality score rated by its users and customers.
Real Estate One Product Information
Real Estate One’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Real Estate One Pricing
Real Estate One ROI & Value For Money
3.5/5
Real Estate One has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Real Estate One Customer Satisfaction (CSAT)
Real Estate One Customer Satisfaction (CSAT) Score
75 / 100
Real Estate One has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Real Estate One Customer Service
3.5/5
Real Estate One has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Real Estate One's Customer Service
Address
Southfield, MI 48075
Website
http://www.realestateone.com/
Phone Number
248-208-2900
Real Estate One as an Employer
3.5/5
Real Estate One has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Real Estate One scored a 25 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Real Estate One would recommend the brand to a friend. ENPS measures how likely Real Estate One employees would recommend working at Real Estate One to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
