60
NPS
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Brand Page
Realm
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About Realm's Brand
Realm, a mobile database, enables its users to develop applications that are fast and craft amazing user experiences.
Brand at a Glance
4.3/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Realm NPS
Realm's Net Promoter Score (NPS) is a 60 with 75% Promoters, 10% Passives, and 15% Detractors. Net Promoter Score tracks whether Realm's customers would recommend using the product based on a scale of -100 to 100.
Realm Overall NPS
| 75% | Promoters |
|---|---|
| 10% | Passives |
| 15% | Detractors |
Realm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Realm NPS by Usage
Realm's NPS was rated the highest by customers who have used Realm's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 70 | 1 to 2 Years | 70 |
2 to 5 Years 70 | 2 to 5 Years | 70 |
5 to 10 Years 70 | 5 to 10 Years | 70 |
Realm Product Quality
4.3/5
Realm has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Realm Product Information
Realm serves markets in the United States. Realm supports Web devices and offers products for small, medium, and large sized businesses.
Realm’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Big Data
Mobile App
SaaS
Languages Supported
English
Product Type
Church Management Software
Church Accounting Software
Realm Pricing
Realm ROI & Value For Money
4.1/5
Realm has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Realm Pricing Plans
Realm has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, Realm uses a subscription model and offers the following: Inform:, 1-50: $29/month, $79 setup fee, and 51-100: $39/month, $99 setup fee.
Who Uses Realm?
Small Businesses
Medium Businesses
Large Enterprises
Realm Customer Service
5/5
Realm has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Realm's Customer Service
Address
148 Townsend St., #200, Florence, SC
Website
http://www.acstechnologies.com
