-69
NPS
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RealManage
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About RealManage's Brand
RealManage is a condo and HOA management firm that delivers association management to community associations.
Brand at a Glance
56%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
RealManage NPS
RealManage's Net Promoter Score (NPS) is a -69 with 14% Promoters, 3% Passives, and 83% Detractors. Net Promoter Score tracks whether RealManage's customers would recommend using the product based on a scale of -100 to 100.
RealManage Overall NPS
| 14% | Promoters |
|---|---|
| 3% | Passives |
| 83% | Detractors |
RealManage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -65 | Jan 2024 | -65 |
Feb 2024 -67 | Feb 2024 | -67 |
Mar 2024 -67 | Mar 2024 | -67 |
Apr 2024 -69 | Apr 2024 | -69 |
Aug 2024 -67 | Aug 2024 | -67 |
Oct 2024 -67 | Oct 2024 | -67 |
Nov 2024 -70 | Nov 2024 | -70 |
Jan 2025 -70 | Jan 2025 | -70 |
Apr 2025 -72 | Apr 2025 | -72 |
May 2025 -72 | May 2025 | -72 |
Jul 2025 -72 | Jul 2025 | -72 |
Oct 2025 -70 | Oct 2025 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RealManage NPS by Gender
Female customers rated RealManage's NPS 6 points higher than Male customers.
Male
-88
RealManage's NPS was rated -88 by Male customers on Comparably.
4%
Promoters
4%
Passives
92%
Detractors
Female
-82
RealManage's NPS was rated -82 by Female customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
RealManage NPS by Ethnicity
RealManage's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
African American/Black -67 | African American/Black | -67 |
Other -100 | Other | -100 |
RealManage NPS by Age
RealManage's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
RealManage NPS by Usage
RealManage's NPS was rated the highest by customers who have used RealManage's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -78 | 1 to 2 Years | -78 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
RealManage Customer Reviews
Out of the 2 RealManage customer reviews 0 were positive and 2 were constructive. RealManage customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
RealManage Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of RealManage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RealManage Customer Loyalty Score by Gender
Male customers rated RealManage's Customer Loyalty score 6% higher than Female customers.
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Male
57%
Yes
Female
51%
Yes
RealManage Customer Loyalty Score by Ethnicity
RealManage's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RealManage.
50
out of 100
Caucasian
70
out of 100
African American/Black
64
out of 100
Other
RealManage Customer Loyalty Score by Age
RealManage's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RealManage.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
51-55 23% | 51-55 | 23% |
66+ 33% | 66+ | 33% |
RealManage Customer Loyalty Score by Usage
RealManage's Customer Loyalty score was rated the highest by customers who have used RealManage's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RealManage Customer Loyalty Score by Industry
RealManage's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
RealManage Product Quality
1.5/5
RealManage has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RealManage's overall Product Quality score rated by its users and customers.
RealManage Product Information
RealManage’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated RealManage's product the highest.
- Website
- http://www.realmanage.com
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into RealManage Product Quality
RealManage's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked RealManage's Product Quality.
Ranked RealManage Product Quality the Highest
Ranked RealManage Product Quality the Lowest
RealManage Product Quality Score by Gender
RealManage's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RealManage.
Male
1.5/5
Female
1.5/5
RealManage Product Quality Score by Ethnicity
RealManage's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RealManage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
RealManage Product Quality Score by Age
RealManage's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RealManage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
RealManage Product Quality Score by Usage
RealManage's Product Quality score was rated 1.5 stars by customers who have used RealManage's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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RealManage Product Quality Score by Industry
RealManage's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
RealManage Pricing
RealManage ROI & Value For Money
1.5/5
RealManage has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RealManage's overall ROI score rated by its users and customers.
RealManage Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into RealManage ROI
RealManage's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked RealManage's ROI score.
Ranked RealManage ROI the Highest
Ranked RealManage ROI the Lowest
RealManage ROI Score by Gender
RealManage's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RealManage.
Male
1.5/5
Female
1.5/5
RealManage ROI Score by Ethnicity
RealManage's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RealManage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
RealManage ROI Score by Age
RealManage's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RealManage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
RealManage ROI Score by Usage
RealManage's ROI score was rated 1.5 stars by customers who have used RealManage's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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RealManage ROI Score by Industry
RealManage's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
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RealManage Customer Satisfaction (CSAT)
RealManage Customer Satisfaction (CSAT) Score
14 / 100
RealManage has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
5%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
9%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RealManage Customer Satisfaction
RealManage's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Real Estate industry.
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Ranked RealManage Customer Satisfaction the Highest
Ranked RealManage Customer Satisfaction the Lowest
RealManage Customer Satisfaction Score by Gender
Male customers rated RealManage's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RealManage.
12 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 75% |
9 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 91% |
RealManage Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RealManage's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RealManage.
8 / 100
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
85%
CSAT according to African American/Black
RealManage's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RealManage.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
RealManage's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RealManage.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
RealManage Customer Satisfaction Score by Age
RealManage's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of RealManage.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
RealManage Customer Satisfaction Score by Usage
RealManage's Customer Satisfaction score was rated the highest by customers who have used RealManage's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
RealManage Customer Satisfaction Score by Industry
RealManage's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "RealManage Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 33,
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"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "RealManage's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
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"label": "Real Estate",
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"score": 0,
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}RealManage Customer Service
1.5/5
RealManage has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RealManage's overall Customer Service score rated by its users and customers.
About RealManage's Customer Service
Address
6400 International Pkwy, Ste 1000, Plano, TX 75093
Website
http://www.realmanage.com
Phone Number
866-473-2573
RealManage's Social Links
Quick Insights into RealManage Customer Service
RealManage's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked RealManage's Customer Service score.
Ranked RealManage Customer Service the Highest
Ranked RealManage Customer Service the Lowest
RealManage Customer Service Score by Gender
RealManage's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RealManage.
Male
1.5/5
Female
1.5/5
RealManage Customer Service Score by Ethnicity
RealManage's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RealManage.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
RealManage Customer Service Score by Age
RealManage's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RealManage.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
RealManage Customer Service Score by Usage
RealManage's Customer Service score was rated 1.5 stars by customers who have used RealManage's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
RealManage Customer Service Score by Industry
RealManage's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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RealManage as an Employer
4.5/5
RealManage has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
RealManage scored a -69 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of RealManage would recommend the brand to a friend. ENPS measures how likely RealManage employees would recommend working at RealManage to a friend.
Net Promoter Score
-69
NPS Score
| 14% | Promoters |
|---|---|
| 3% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
