-9
NPS
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Realogy
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About Realogy's Brand
A global provider of real estate services.
Brand at a Glance
59%
Customer Loyalty
3.1/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Realogy CMO
Realogy NPS
Realogy's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether Realogy's customers would recommend using the product based on a scale of -100 to 100.
Realogy Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
Realogy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jun 2021 50 | Jun 2021 | 50 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Aug 2022 17 | Aug 2022 | 17 |
Mar 2023 29 | Mar 2023 | 29 |
Sep 2023 13 | Sep 2023 | 13 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -10 | Nov 2023 | -10 |
Apr 2024 -9 | Apr 2024 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Realogy Customer Reviews
Out of the 2 Realogy customer reviews 0 were positive and 2 were constructive. Realogy customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Realogy Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Realogy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Realogy Product Quality
3.1/5
Realogy has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Realogy Product Information
Realogy’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.realogy.com
- Company Size
- 10,000+ Employees
Industry
Tech
Realogy Pricing
Realogy ROI & Value For Money
3.5/5
Realogy has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Realogy Customer Satisfaction (CSAT)
Realogy Customer Satisfaction (CSAT) Score
34 / 100
Realogy has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Realogy Customer Service
3.3/5
Realogy has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Realogy's Customer Service
Address
175 Park Avenue, Madison, NJ 07940
Website
http://www.realogy.com
Phone Number
973-407-2000
Realogy's Social Links
Realogy as an Employer
2.2/5
Realogy has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Realogy scored a -9 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Realogy would recommend the brand to a friend. ENPS measures how likely Realogy employees would recommend working at Realogy to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 30% | Promoters |
|---|---|
| 6% | Passive |
| 64% | Detractors |
