-26
NPS
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Brand Page
RealSelf
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About RealSelf's Brand
RealSelf is the leading resource to learn and share experiences about cosmetic procedures and connect with doctors.
Brand at a Glance
45%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
RealSelf CMO
RealSelf NPS
RealSelf's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether RealSelf's customers would recommend using the product based on a scale of -100 to 100.
RealSelf Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
RealSelf NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Feb 2021 -33 | Feb 2021 | -33 |
Apr 2021 0 | Apr 2021 | 0 |
Sep 2021 -20 | Sep 2021 | -20 |
May 2023 -33 | May 2023 | -33 |
Jun 2023 -43 | Jun 2023 | -43 |
Sep 2024 -25 | Sep 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RealSelf Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of RealSelf users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RealSelf Product Quality
2.6/5
RealSelf has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock RealSelf's overall Product Quality score rated by its users and customers.
RealSelf Product Information
RealSelf’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.realself.com/
- Company Size
- 51-200 Employees
Industry
Consumer Services
RealSelf Pricing
RealSelf ROI & Value For Money
2.8/5
RealSelf has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock RealSelf's overall ROI score rated by its users and customers.
RealSelf Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RealSelf Customer Service
3.1/5
RealSelf has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About RealSelf's Customer Service
Address
84 S King St, Seattle, WA 98104
Website
https://www.realself.com/
Phone Number
000-000-0000
RealSelf's Social Links
RealSelf as an Employer
4.5/5
RealSelf has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RealSelf scored a -26 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of RealSelf would recommend the brand to a friend. ENPS measures how likely RealSelf employees would recommend working at RealSelf to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 80% | Promoters |
|---|---|
| 6% | Passive |
| 14% | Detractors |
