-100
NPS
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Brand Page
RealTruck.Com
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About RealTruck.Com's Brand
We sell pickup truck accessories and we have a lot of fun doing it.
Brand at a Glance
39%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
RealTruck.Com NPS
RealTruck.Com's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether RealTruck.Com's customers would recommend using the product based on a scale of -100 to 100.
RealTruck.Com Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
RealTruck.Com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RealTruck.Com NPS by Gender
RealTruck.Com's NPS was rated -100 by Male customers on Comparably.
Male
-100
RealTruck.Com's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
RealTruck.Com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RealTruck.Com NPS by Usage
RealTruck.Com's NPS was rated -100 points by customers who have used RealTruck.Com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
RealTruck.Com Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of RealTruck.Com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RealTruck.Com Customer Loyalty Score by Gender
RealTruck.Com's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RealTruck.Com.
Male
40%
Yes
Female
N/A
Yes
RealTruck.Com Customer Loyalty Score by Usage
RealTruck.Com's Customer Loyalty score was rated 33% by customers who have used RealTruck.Com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RealTruck.Com Product Quality
1.5/5
RealTruck.Com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RealTruck.Com's overall Product Quality score rated by its users and customers.
RealTruck.Com Product Information
RealTruck.Com’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://realtruck.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into RealTruck.Com Product Quality
RealTruck.Com's Product Quality score was rated highest by customers who have used RealTruck.Com's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked RealTruck.Com's Product Quality.
Ranked RealTruck.Com Product Quality the Highest
RealTruck.Com Product Quality Score by Gender
RealTruck.Com's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RealTruck.Com.
Male
1.5/5
Female
N/A
RealTruck.Com Product Quality Score by Usage
RealTruck.Com's Product Quality score was rated 1.5 stars by customers who have used RealTruck.Com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
RealTruck.Com Pricing
RealTruck.Com ROI & Value For Money
1.6/5
RealTruck.Com has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into RealTruck.Com ROI
RealTruck.Com's ROI score was rated highest by customers who have used RealTruck.Com's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked RealTruck.Com's ROI score.
Ranked RealTruck.Com ROI the Highest
RealTruck.Com ROI Score by Gender
RealTruck.Com's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RealTruck.Com.
Male
1.5/5
Female
N/A
RealTruck.Com ROI Score by Usage
RealTruck.Com's ROI score was rated 1.5 stars by customers who have used RealTruck.Com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
RealTruck.Com Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RealTruck.Com Customer Service
1.5/5
RealTruck.Com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RealTruck.Com's overall Customer Service score rated by its users and customers.
About RealTruck.Com's Customer Service
Address
1307 12th Ave NE, Jamestown, ND 58401
Website
http://realtruck.com
Quick Insights into RealTruck.Com Customer Service
RealTruck.Com's Customer Service score was rated highest by customers who have used RealTruck.Com's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked RealTruck.Com's Customer Service score.
Ranked RealTruck.Com Customer Service the Highest
RealTruck.Com Customer Service Score by Gender
RealTruck.Com's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RealTruck.Com.
Male
1.5/5
Female
N/A
RealTruck.Com Customer Service Score by Usage
RealTruck.Com's Customer Service score was rated 1.5 stars by customers who have used RealTruck.Com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
RealTruck.Com as an Employer
Consumer vs. Employees
RealTruck.Com scored a -100 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of RealTruck.Com would recommend the brand to a friend. ENPS measures how likely RealTruck.Com employees would recommend working at RealTruck.Com to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
