-50
NPS
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Realty ONE Group
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About Realty ONE Group's Brand
Realty ONE Group is a rapidly-growing, innovative, global real estate franchisor dedicated to empowering real estate brokers and agents.
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Realty ONE Group NPS
Realty ONE Group's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Realty ONE Group's customers would recommend using the product based on a scale of -100 to 100.
Realty ONE Group Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Realty ONE Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
Nov 2023 -50 | Nov 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Realty ONE Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Realty ONE Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Realty ONE Group Product Quality
2.6/5
Realty ONE Group has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Realty ONE Group Product Information
Realty ONE Group’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Real Estate
Realty ONE Group Pricing
Realty ONE Group ROI & Value For Money
2.6/5
Realty ONE Group has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Realty ONE Group Customer Satisfaction (CSAT)
Realty ONE Group Customer Satisfaction (CSAT) Score
33 / 100
Realty ONE Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Realty ONE Group Customer Service
2.6/5
Realty ONE Group has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Realty ONE Group's Customer Service
Address
23811 Aliso Creek Rd #181, Laguna Niguel, CA 92677
Website
https://www.realtyonegroup.com
Phone Number
6232069936
Realty ONE Group's Social Links
Realty ONE Group as an Employer
4.3/5
Realty ONE Group has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Realty ONE Group scored a -50 for Net Promoter Score and a 91 for Employee Net Promoter Score. NPS gauges how likely a customer of Realty ONE Group would recommend the brand to a friend. ENPS measures how likely Realty ONE Group employees would recommend working at Realty ONE Group to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
91
eNPS Score
| 91% | Promoters |
|---|---|
| 9% | Passive |
| 0% | Detractors |
