37
NPS
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Brand Page
Rebel
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About Rebel's Brand
Rebel is a platform for socially responsible entrepreneurs working at the interface of public and private initiative.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Rebel NPS
Rebel's Net Promoter Score (NPS) is a 37 with 55% Promoters, 27% Passives, and 18% Detractors. Net Promoter Score tracks whether Rebel's customers would recommend using the product based on a scale of -100 to 100.
Rebel Overall NPS
| 55% | Promoters |
|---|---|
| 27% | Passives |
| 18% | Detractors |
Rebel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
Nov 2022 20 | Nov 2022 | 20 |
Mar 2023 33 | Mar 2023 | 33 |
Oct 2023 29 | Oct 2023 | 29 |
Nov 2023 33 | Nov 2023 | 33 |
Feb 2024 30 | Feb 2024 | 30 |
Jul 2025 36 | Jul 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rebel Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Rebel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rebel Product Quality
3.9/5
Rebel has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Rebel's overall Product Quality score rated by its users and customers.
Rebel Product Information
Rebel’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.rebelgroup.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Rebel Pricing
Rebel ROI & Value For Money
4/5
Rebel has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Rebel Customer Satisfaction (CSAT)
Rebel Customer Satisfaction (CSAT) Score
66 / 100
Rebel has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rebel Customer Service
4.1/5
Rebel has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Rebel's Customer Service
Address
Wijnhaven 23 3011 WH, Netherlands
Website
http://www.rebelgroup.com/
Phone Number
31102755995
Consumer vs. Employees
Rebel scored a 37 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Rebel would recommend the brand to a friend. ENPS measures how likely Rebel employees would recommend working at Rebel to a friend.
Net Promoter Score
37
NPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
