70
NPS
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Reciprocity
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About Reciprocity's Brand
Reciprocity Inc (San Francisco) develops cutting-edge consumerized enterprise software, most recently for the Governance, Risk, and Complian
Brand at a Glance
4.1/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Reciprocity NPS
Reciprocity's Net Promoter Score (NPS) is a 70 with 80% Promoters, 10% Passives, and 10% Detractors. Net Promoter Score tracks whether Reciprocity's customers would recommend using the product based on a scale of -100 to 100.
Reciprocity Overall NPS
| 80% | Promoters |
|---|---|
| 10% | Passives |
| 10% | Detractors |
Reciprocity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reciprocity NPS by Usage
Reciprocity's NPS was rated 37 points by customers who have used Reciprocity's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
Reciprocity Product Quality
4.1/5
Reciprocity has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Reciprocity Product Information
Reciprocity serves markets in the United States and Canada. Reciprocity supports Web devices and offers products for small, medium, and large sized businesses.
Reciprocity’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://reciprocitylabs.com/
- Company Size
- 11-50 Employees
Industry
Enterprise
FinTech
Government & Legal
SaaS
Languages Supported
English
Product Type
Compliance Software
Risk Management Software
Governance, Risk & Compliance (GRC) Software
Audit Software
PCI Compliance Software
GDPR Compliance Software
Reciprocity Pricing
Reciprocity ROI & Value For Money
4.2/5
Reciprocity has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Reciprocity's overall ROI score rated by its users and customers.
Reciprocity Pricing Plans
Reciprocity has a pricing structure that accommodates small, medium, and large businesses. Starting from $2500/month, Reciprocity uses a subscription model and offers the following: Pro: $3500/month and Enterprise: $5000/month. For the users that are not ready to commit yet, Reciprocity also offers a free trial.
Who Uses Reciprocity?
Small Businesses
Medium Businesses
Large Enterprises
Reciprocity Customer Service
5/5
Reciprocity has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Reciprocity's overall Customer Service score rated by its users and customers.
About Reciprocity's Customer Service
Address
3043 Mission Street, San Francisco, CA 94110
Website
http://reciprocitylabs.com/
Phone Number
4158518667
Reciprocity's Social Links
Reciprocity as an Employer
4.2/5
Reciprocity has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Reciprocity scored a 70 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Reciprocity would recommend the brand to a friend. ENPS measures how likely Reciprocity employees would recommend working at Reciprocity to a friend.
Net Promoter Score
70
NPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
