-27
NPS
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Recology
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About Recology's Brand
Resource recovery, recycling, compost, landfill diversion, anaerobic digestion.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Recology NPS
Recology's Net Promoter Score (NPS) is a -27 with 26% Promoters, 21% Passives, and 53% Detractors. Net Promoter Score tracks whether Recology's customers would recommend using the product based on a scale of -100 to 100.
Recology Overall NPS
| 26% | Promoters |
|---|---|
| 21% | Passives |
| 53% | Detractors |
Recology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -43 | Feb 2023 | -43 |
Jun 2023 -50 | Jun 2023 | -50 |
Aug 2023 -55 | Aug 2023 | -55 |
Oct 2023 -40 | Oct 2023 | -40 |
Dec 2023 -45 | Dec 2023 | -45 |
Jun 2024 -46 | Jun 2024 | -46 |
Jul 2024 -36 | Jul 2024 | -36 |
Aug 2024 -40 | Aug 2024 | -40 |
Dec 2024 -31 | Dec 2024 | -31 |
Feb 2025 -36 | Feb 2025 | -36 |
Apr 2025 -33 | Apr 2025 | -33 |
Jun 2025 -26 | Jun 2025 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Recology NPS by Gender
Recology's NPS was rated 34 by Male customers on Comparably.
Male
34
Recology's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Recology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Recology Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Recology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Recology Customer Loyalty Score by Gender
Recology's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Recology Product Quality
3.4/5
Recology has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Recology Product Information
Recology’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://recology.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Quick Insights into Recology Product Quality
Recology's Product Quality score was rated highest by Male customers.
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Ranked Recology Product Quality the Highest
Recology Product Quality Score by Gender
Recology's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Recology.
Male
4.1/5
Female
N/A
Recology Pricing
Recology ROI & Value For Money
3.2/5
Recology has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Recology ROI
Recology's ROI score was rated highest by Male customers.
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Ranked Recology ROI the Highest
Recology ROI Score by Gender
Recology's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Recology Customer Satisfaction (CSAT)
Recology Customer Satisfaction (CSAT) Score
63 / 100
Recology has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Recology Customer Satisfaction
Recology's Customer Satisfaction score was rated highest by Male customers.
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Ranked Recology Customer Satisfaction the Highest
Recology Customer Satisfaction Score by Gender
Recology's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Recology.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Recology Customer Service
3.3/5
Recology has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Recology's Customer Service
Address
Western, NE
Website
http://recology.com
Phone Number
4158751134
Quick Insights into Recology Customer Service
Recology's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Recology's Customer Service score.
Ranked Recology Customer Service the Highest
Recology Customer Service Score by Gender
Recology's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Recology.
Male
4.1/5
Female
N/A
Recology as an Employer
3.5/5
Recology has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Recology scored a -27 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Recology would recommend the brand to a friend. ENPS measures how likely Recology employees would recommend working at Recology to a friend.
Net Promoter Score
-27
NPS Score
| 26% | Promoters |
|---|---|
| 21% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
