-100
NPS
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Recovery Brands
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About Recovery Brands' Brand
Recovery Brands is positioned to become the industry leader in independent, qualified lead generation and sales.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Recovery Brands NPS
Recovery Brands's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Recovery Brands's customers would recommend using the product based on a scale of -100 to 100.
Recovery Brands Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Recovery Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Recovery Brands Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Recovery Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Recovery Brands Product Quality
1.5/5
Recovery Brands has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Recovery Brands' overall Product Quality score rated by its users and customers.
Recovery Brands Product Information
Recovery Brands’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Industry
Tech
AdTech
Recovery Brands Pricing
Recovery Brands ROI & Value For Money
1.5/5
Recovery Brands has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Recovery Brands' overall ROI score rated by its users and customers.
Recovery Brands Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Recovery Brands Customer Service
1.5/5
Recovery Brands has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Recovery Brands' overall Customer Service score rated by its users and customers.
About Recovery Brands's Customer Service
Address
517 4th Avenue Suite 401, 402 San, San Diego, CA
Website
http://www.recoverybrands.com/
Recovery Brands as an Employer
2.2/5
Recovery Brands has a 2.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Recovery Brands scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Recovery Brands would recommend the brand to a friend. ENPS measures how likely Recovery Brands employees would recommend working at Recovery Brands to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
