17
NPS
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Recruitics
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About Recruitics' Brand
Recruitics is your all-in-one, AI-powered recruitment marketing platform. Whether you’re targeting specialized roles, streamlining candidate engagement, or measuring programmatic performance, our platform connects you to quality talent.
Brand at a Glance
59%
Customer Loyalty
3.8/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Recruitics NPS
Recruitics's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Recruitics's customers would recommend using the product based on a scale of -100 to 100.
Recruitics Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Recruitics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Sep 2021 -50 | Sep 2021 | -50 |
Jun 2022 -66 | Jun 2022 | -66 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 17 | Oct 2022 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Recruitics Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Recruitics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Recruitics Product Quality
3.8/5
Recruitics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Recruitics' overall Product Quality score rated by its users and customers.
Recruitics Product Information
Recruitics’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.recruitics.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Recruitics Pricing
Recruitics ROI & Value For Money
3.1/5
Recruitics has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Recruitics' overall ROI score rated by its users and customers.
Recruitics Customer Satisfaction (CSAT)
Recruitics Customer Satisfaction (CSAT) Score
75 / 100
Recruitics has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Recruitics Customer Service
3.5/5
Recruitics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Recruitics' overall Customer Service score rated by its users and customers.
About Recruitics's Customer Service
Address
437 5th Avenue, New York City, NY 10016
Website
http://www.recruitics.com
Phone Number
+1 646 612 7181
Recruitics's Social Links
Recruitics as an Employer
4.7/5
Recruitics has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Recruitics scored a 17 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Recruitics would recommend the brand to a friend. ENPS measures how likely Recruitics employees would recommend working at Recruitics to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 63% | Promoters |
|---|---|
| 22% | Passive |
| 15% | Detractors |
