-34
NPS
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Red-D-Arc
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About Red-D-Arc's Brand
Red-D-Arc, Inc. rents and leases welders, welding positioners, weld positioning equipment, welding-related equipment.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Red-D-Arc NPS
Red-D-Arc's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Red-D-Arc's customers would recommend using the product based on a scale of -100 to 100.
Red-D-Arc Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Red-D-Arc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2025 -33 | Apr 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red-D-Arc Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Red-D-Arc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Red-D-Arc Product Quality
3.5/5
Red-D-Arc has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Red-D-Arc's overall Product Quality score rated by its users and customers.
Red-D-Arc Product Information
Red-D-Arc’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.red-d-arc.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Manufacturing
Red-D-Arc Pricing
Red-D-Arc ROI & Value For Money
3.2/5
Red-D-Arc has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Red-D-Arc Customer Satisfaction (CSAT)
Red-D-Arc Customer Satisfaction (CSAT) Score
66 / 100
Red-D-Arc has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Red-D-Arc Customer Service
2.7/5
Red-D-Arc has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Red-D-Arc's Customer Service
Address
7060 Mableton Parkway South East, Mableton, GA 30168
Website
http://www.red-d-arc.com/
Phone Number
19056434217
Red-D-Arc as an Employer
Consumer vs. Employees
Red-D-Arc scored a -34 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Red-D-Arc would recommend the brand to a friend. ENPS measures how likely Red-D-Arc employees would recommend working at Red-D-Arc to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
