-93
NPS
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Red Dot Storage
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About Red Dot Storage's Brand
Red Dot Storage is a self-storage owner and operator. Red Dot prides itself on its commitment to the integrity of its customer service and company culture.
Brand at a Glance
73%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Red Dot Storage NPS
Red Dot Storage's Net Promoter Score (NPS) is a -93 with 3% Promoters, 1% Passives, and 96% Detractors. Net Promoter Score tracks whether Red Dot Storage's customers would recommend using the product based on a scale of -100 to 100.
Red Dot Storage Overall NPS
| 3% | Promoters |
|---|---|
| 1% | Passives |
| 96% | Detractors |
Red Dot Storage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -92 | Aug 2023 | -92 |
Sep 2023 -92 | Sep 2023 | -92 |
Oct 2023 -92 | Oct 2023 | -92 |
Nov 2023 -92 | Nov 2023 | -92 |
Dec 2023 -92 | Dec 2023 | -92 |
Feb 2024 -92 | Feb 2024 | -92 |
Mar 2024 -92 | Mar 2024 | -92 |
Apr 2024 -92 | Apr 2024 | -92 |
May 2024 -92 | May 2024 | -92 |
Jun 2024 -92 | Jun 2024 | -92 |
Jul 2024 -92 | Jul 2024 | -92 |
Nov 2024 -92 | Nov 2024 | -92 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red Dot Storage NPS by Gender
Red Dot Storage's NPS was rated -98 by both Female and Male customers on Comparably.
Male
-98
Red Dot Storage's NPS was rated -98 by Male customers on Comparably.
0%
Promoters
2%
Passives
98%
Detractors
Female
-98
Red Dot Storage's NPS was rated -98 by Female customers on Comparably.
1%
Promoters
0%
Passives
99%
Detractors
Red Dot Storage NPS by Ethnicity
Red Dot Storage's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -96 | Caucasian | -96 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Red Dot Storage NPS by Age
Red Dot Storage's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Red Dot Storage NPS by Usage
Red Dot Storage's NPS was rated the highest by customers who have used Red Dot Storage's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -82 | 5 to 10 Years | -82 |
Over 10 Years -100 | Over 10 Years | -100 |
Red Dot Storage Customer Reviews
Out of the 20 Red Dot Storage customer reviews 0 were positive and 20 were constructive. Red Dot Storage customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Red Dot Storage Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Red Dot Storage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Red Dot Storage Customer Loyalty Score by Gender
Female customers rated Red Dot Storage's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Red Dot Storage.
Male
64%
Yes
Female
75%
Yes
Red Dot Storage Customer Loyalty Score by Ethnicity
Red Dot Storage's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Red Dot Storage.
67
out of 100
Caucasian
90
out of 100
African American/Black
63
out of 100
Other
Red Dot Storage Customer Loyalty Score by Age
Red Dot Storage's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Red Dot Storage.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 61% | 31-35 | 61% |
36-40 70% | 36-40 | 70% |
41-45 76% | 41-45 | 76% |
46-50 63% | 46-50 | 63% |
51-55 77% | 51-55 | 77% |
56-60 78% | 56-60 | 78% |
61-65 68% | 61-65 | 68% |
66+ 66% | 66+ | 66% |
Red Dot Storage Customer Loyalty Score by Usage
Red Dot Storage's Customer Loyalty score was rated the highest by customers who have used Red Dot Storage's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Red Dot Storage Customer Loyalty Score by Industry
Red Dot Storage's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Red Dot Storage Product Quality
1.5/5
Red Dot Storage has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Red Dot Storage Product Information
Red Dot Storage’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Red Dot Storage's product the highest.
- Website
- http://www.reddotstorage.com
- Company Size
- 51-200 Employees
Industry
Commercial Real Estate
Real Estate
Quick Insights into Red Dot Storage Product Quality
Red Dot Storage's Product Quality score was rated highest by customers who have used Red Dot Storage's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Red Dot Storage's Product Quality.
Ranked Red Dot Storage Product Quality the Highest
Ranked Red Dot Storage Product Quality the Lowest
Red Dot Storage Product Quality Score by Gender
Red Dot Storage's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Red Dot Storage.
Male
1.5/5
Female
1.5/5
Red Dot Storage Product Quality Score by Ethnicity
Red Dot Storage's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Red Dot Storage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Red Dot Storage Product Quality Score by Age
Red Dot Storage's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Red Dot Storage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Red Dot Storage Product Quality Score by Usage
Red Dot Storage's Product Quality score was rated 1.5 stars by customers who have used Red Dot Storage's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Red Dot Storage Product Quality Score by Industry
Red Dot Storage's Product Quality score was rated 1.5 stars by both Business and Consumer Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Red Dot Storage Pricing
Red Dot Storage ROI & Value For Money
1.5/5
Red Dot Storage has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Red Dot Storage's overall ROI score rated by its users and customers.
Red Dot Storage Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry.
Quick Insights into Red Dot Storage ROI
Red Dot Storage's ROI score was rated highest by customers who have used Red Dot Storage's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Red Dot Storage's ROI score.
Ranked Red Dot Storage ROI the Highest
Ranked Red Dot Storage ROI the Lowest
Red Dot Storage ROI Score by Gender
Red Dot Storage's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Red Dot Storage.
Male
1.5/5
Female
1.5/5
Red Dot Storage ROI Score by Ethnicity
Red Dot Storage's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Red Dot Storage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Red Dot Storage ROI Score by Age
Red Dot Storage's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Red Dot Storage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Red Dot Storage ROI Score by Usage
Red Dot Storage's ROI score was rated 1.5 stars by customers who have used Red Dot Storage's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Red Dot Storage ROI Score by Industry
Red Dot Storage's ROI score was rated 1.5 stars by both Business and Consumer Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Red Dot Storage Customer Satisfaction (CSAT)
Red Dot Storage Customer Satisfaction (CSAT) Score
5 / 100
Red Dot Storage has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
1%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
10%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Red Dot Storage Customer Satisfaction
Red Dot Storage's Customer Satisfaction score was rated highest by customers who have used Red Dot Storage's products/services for 5 to 10 Years, and rated lowest by customers who have used Red Dot Storage's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Red Dot Storage's Customer Satisfaction.
Ranked Red Dot Storage Customer Satisfaction the Highest
Ranked Red Dot Storage Customer Satisfaction the Lowest
Red Dot Storage Customer Satisfaction Score by Gender
Male customers rated Red Dot Storage's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Red Dot Storage.
6 / 100
MaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 88% |
1 / 100
FemaleVery Satisfied | 1% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 89% |
Red Dot Storage Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Red Dot Storage's Customer Satisfaction (CSAT) score was rated 2% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Red Dot Storage.
2 / 100
Very Satisfied
1%
Satisfied
1%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
91%
CSAT according to African American/Black
Red Dot Storage's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Red Dot Storage.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
89%
CSAT according to Other
Red Dot Storage's Customer Satisfaction (CSAT) score was rated 9% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Red Dot Storage.
9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
82%
Red Dot Storage Customer Satisfaction Score by Age
Red Dot Storage's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Red Dot Storage.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 5% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 8% | |||||||||||||||
| 66+ | 6% |
Red Dot Storage Customer Satisfaction Score by Usage
Red Dot Storage's Customer Satisfaction score was rated the highest by customers who have used Red Dot Storage's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Red Dot Storage Customer Satisfaction Score by Industry
Red Dot Storage's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Red Dot Storage Customer Satisfaction Score by Industry",
"text": "Red Dot Storage's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Red Dot Storage's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Red Dot Storage's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Red Dot Storage's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Red Dot Storage's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Red Dot Storage's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Red Dot Storage Customer Service
1.5/5
Red Dot Storage has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Red Dot Storage's overall Customer Service score rated by its users and customers.
About Red Dot Storage's Customer Service
Address
248 Centennial Parkway, Louisville, CO 80027
Website
http://www.reddotstorage.com
Phone Number
(855) 733-3681
Red Dot Storage's Social Links
Quick Insights into Red Dot Storage Customer Service
Red Dot Storage's Customer Service score was rated highest by customers who have used Red Dot Storage's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Red Dot Storage's Customer Service score.
Ranked Red Dot Storage Customer Service the Highest
Ranked Red Dot Storage Customer Service the Lowest
Red Dot Storage Customer Service Score by Gender
Red Dot Storage's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Red Dot Storage.
Male
1.5/5
Female
1.5/5
Red Dot Storage Customer Service Score by Ethnicity
Red Dot Storage's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Red Dot Storage.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Red Dot Storage Customer Service Score by Age
Red Dot Storage's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Red Dot Storage.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Red Dot Storage Customer Service Score by Usage
Red Dot Storage's Customer Service score was rated 1.5 stars by customers who have used Red Dot Storage's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Red Dot Storage Customer Service Score by Industry
Red Dot Storage's Customer Service score was rated 1.5 stars by both Business and Consumer Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Red Dot Storage as an Employer
4.1/5
Red Dot Storage has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Red Dot Storage scored a -93 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Red Dot Storage would recommend the brand to a friend. ENPS measures how likely Red Dot Storage employees would recommend working at Red Dot Storage to a friend.
Net Promoter Score
-93
NPS Score
| 3% | Promoters |
|---|---|
| 1% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 71% | Promoters |
|---|---|
| 5% | Passive |
| 24% | Detractors |
