28
NPS
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Red Ventures
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About Red Ventures' Brand
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Red Ventures NPS
Red Ventures's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Red Ventures's customers would recommend using the product based on a scale of -100 to 100.
Red Ventures Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Red Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 43 | May 2022 | 43 |
Jul 2022 47 | Jul 2022 | 47 |
Aug 2022 47 | Aug 2022 | 47 |
Oct 2022 46 | Oct 2022 | 46 |
Nov 2022 40 | Nov 2022 | 40 |
Dec 2022 36 | Dec 2022 | 36 |
Feb 2023 34 | Feb 2023 | 34 |
May 2023 28 | May 2023 | 28 |
Oct 2023 25 | Oct 2023 | 25 |
Feb 2024 25 | Feb 2024 | 25 |
May 2025 27 | May 2025 | 27 |
Sep 2025 29 | Sep 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red Ventures NPS by Gender
Red Ventures's NPS was rated 17 by Male customers on Comparably.
Male
17
Red Ventures's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Red Ventures's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Red Ventures NPS by Ethnicity
Red Ventures's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Red Ventures NPS by Usage
Red Ventures's NPS was rated 34 points by customers who have used Red Ventures's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Red Ventures Customer Reviews
Out of the 3 Red Ventures customer reviews 2 were positive and 1 was constructive. Red Ventures customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Red Ventures Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Red Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Red Ventures Customer Loyalty Score by Gender
Red Ventures's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Red Ventures Customer Loyalty Score by Ethnicity
Red Ventures's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Red Ventures.
70
out of 100
Caucasian
Red Ventures Customer Loyalty Score by Usage
Red Ventures's Customer Loyalty score was rated 40% by customers who have used Red Ventures's products/services for Less than 1 Year.
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Red Ventures Customer Loyalty Score by Industry
Red Ventures's Customer Loyalty score was rated 40% by Tech industry customers.
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Red Ventures Product Quality
3.8/5
Red Ventures has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Red Ventures Product Information
Red Ventures’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Red Ventures's product the highest.
- Website
- http://www.redventures.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Analytics
Quick Insights into Red Ventures Product Quality
Red Ventures's Product Quality score was rated highest by Caucasian customers.
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Ranked Red Ventures Product Quality the Highest
Red Ventures Product Quality Score by Gender
Red Ventures's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Red Ventures Product Quality Score by Ethnicity
Red Ventures's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Red Ventures.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Red Ventures Product Quality Score by Usage
Red Ventures's Product Quality score was rated 4.1 stars by customers who have used Red Ventures's products/services for Less than 1 Year.
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Red Ventures Product Quality Score by Industry
Red Ventures's Product Quality score was rated 2.6 stars by Tech industry customers.
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Red Ventures Pricing
Red Ventures ROI & Value For Money
3.9/5
Red Ventures has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Red Ventures Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Red Ventures ROI
Red Ventures's ROI score was rated highest by customers who have used Red Ventures's products/services for Less than 1 Year.
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Ranked Red Ventures ROI the Highest
Red Ventures ROI Score by Gender
Red Ventures's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Red Ventures ROI Score by Ethnicity
Red Ventures's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Red Ventures.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Red Ventures ROI Score by Usage
Red Ventures's ROI score was rated 4.3 stars by customers who have used Red Ventures's products/services for Less than 1 Year.
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Red Ventures ROI Score by Industry
Red Ventures's ROI score was rated 2.8 stars by Tech industry customers.
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Red Ventures Customer Satisfaction (CSAT)
Red Ventures Customer Satisfaction (CSAT) Score
71 / 100
Red Ventures has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
33%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Red Ventures Customer Satisfaction
Red Ventures's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Red Ventures Customer Satisfaction the Highest
Red Ventures Customer Satisfaction Score by Gender
Red Ventures's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Red Ventures Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Red Ventures' Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Red Ventures Customer Service
3.9/5
Red Ventures has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Red Ventures's Customer Service
Address
1101 Red Ventures Drive, 29707
Website
http://www.redventures.com/
Phone Number
704-971-2300
Red Ventures's Social Links
Quick Insights into Red Ventures Customer Service
Red Ventures's Customer Service score was rated highest by Caucasian customers.
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Ranked Red Ventures Customer Service the Highest
Red Ventures Customer Service Score by Gender
Red Ventures's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Red Ventures.
Male
3.5/5
Female
N/A
Red Ventures Customer Service Score by Ethnicity
Red Ventures's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Red Ventures.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Red Ventures Customer Service Score by Usage
Red Ventures's Customer Service score was rated 4.1 stars by customers who have used Red Ventures's products/services for Less than 1 Year.
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Red Ventures Customer Service Score by Industry
Red Ventures's Customer Service score was rated 2.6 stars by Tech industry customers.
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Red Ventures as an Employer
4.1/5
Red Ventures has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Red Ventures scored a 28 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Red Ventures would recommend the brand to a friend. ENPS measures how likely Red Ventures employees would recommend working at Red Ventures to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 46% | Promoters |
|---|---|
| 19% | Passive |
| 35% | Detractors |
