-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Redapt
Marketing or Exec? Claim Your Free Account
About Redapt's Brand
Redapt is a systems integrator that delivers data center infrastructure and cloud solutions tailored to meet business goals.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Redapt NPS
Redapt's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Redapt's customers would recommend using the product based on a scale of -100 to 100.
Redapt Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Redapt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
Jun 2025 -33 | Jun 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Redapt Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Redapt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Redapt Product Quality
3/5
Redapt has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Redapt's overall Product Quality score rated by its users and customers.
Redapt Product Information
Redapt’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.redapt.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Ecommerce and Marketplaces
Enterprise
Hardware and Devices
SaaS
Redapt Pricing
Redapt ROI & Value For Money
3/5
Redapt has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Redapt's overall ROI score rated by its users and customers.
Redapt Customer Satisfaction (CSAT)
Redapt Customer Satisfaction (CSAT) Score
34 / 100
Redapt has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Redapt Customer Service
3/5
Redapt has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Redapt's overall Customer Service score rated by its users and customers.
About Redapt's Customer Service
Address
12226 134th CT NE, Building D, Redmond, WA
Website
http://www.redapt.com
Phone Number
14258820320
Redapt as an Employer
2.5/5
Redapt has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Redapt scored a -34 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Redapt would recommend the brand to a friend. ENPS measures how likely Redapt employees would recommend working at Redapt to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
