100
NPS
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REDLattice Inc.
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About REDLattice Inc. Brand
We're a group of obsessed engineers and developers living at the bleeding edge of technology and security.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
REDLattice Inc. NPS
REDLattice Inc.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether REDLattice Inc.'s customers would recommend using the product based on a scale of -100 to 100.
REDLattice Inc. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
REDLattice Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
REDLattice Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of REDLattice Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
REDLattice Inc. Product Quality
5/5
REDLattice Inc. has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock REDLattice Inc. overall Product Quality score rated by its users and customers.
REDLattice Inc. Product Information
REDLattice Inc.’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://redlattice.com/
- Company Size
- 51-200 Employees
Industry
Tech
REDLattice Inc. Pricing
REDLattice Inc. ROI & Value For Money
4/5
REDLattice Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock REDLattice Inc. overall ROI score rated by its users and customers.
REDLattice Inc. Customer Satisfaction (CSAT)
REDLattice Inc. Customer Satisfaction (CSAT) Score
100 / 100
REDLattice Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
REDLattice Inc. Customer Service
4/5
REDLattice Inc. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock REDLattice Inc. overall Customer Service score rated by its users and customers.
About REDLattice Inc.'s Customer Service
Address
14399 Penrose Place Suite 420, Chantilly, VA 20151
Website
https://redlattice.com/
Phone Number
5713540733
REDLattice Inc. as an Employer
3.9/5
REDLattice Inc. has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
REDLattice Inc. scored a 100 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of REDLattice Inc. would recommend the brand to a friend. ENPS measures how likely REDLattice Inc. employees would recommend working at REDLattice Inc. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 73% | Promoters |
|---|---|
| 0% | Passive |
| 27% | Detractors |
