14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
RedMart
Marketing or Exec? Claim Your Free Account
About RedMart's Brand
RedMart is a Singapore-based online supermarket that home-delivers groceries and essentials.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
RedMart NPS
RedMart's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether RedMart's customers would recommend using the product based on a scale of -100 to 100.
RedMart Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
RedMart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Dec 2021 50 | Dec 2021 | 50 |
Feb 2022 60 | Feb 2022 | 60 |
May 2022 43 | May 2022 | 43 |
Dec 2022 25 | Dec 2022 | 25 |
Apr 2023 11 | Apr 2023 | 11 |
Aug 2023 10 | Aug 2023 | 10 |
May 2024 9 | May 2024 | 9 |
Jun 2024 14 | Jun 2024 | 14 |
Jan 2025 15 | Jan 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RedMart Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of RedMart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RedMart Product Quality
3.9/5
RedMart has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock RedMart's overall Product Quality score rated by its users and customers.
RedMart Product Information
RedMart’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.redmart.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Food and Beverages
Marketplaces
SaaS
RedMart Pricing
RedMart ROI & Value For Money
4/5
RedMart has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock RedMart's overall ROI score rated by its users and customers.
RedMart Customer Satisfaction (CSAT)
RedMart Customer Satisfaction (CSAT) Score
67 / 100
RedMart has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RedMart Customer Service
4/5
RedMart has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock RedMart's overall Customer Service score rated by its users and customers.
About RedMart's Customer Service
Address
SUTL House, 100J Pasir Panjang Road, 118525
Website
https://www.redmart.com/
Phone Number
+65 6261 3456
RedMart as an Employer
3.0/5
RedMart has a 3.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RedMart scored a 14 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of RedMart would recommend the brand to a friend. ENPS measures how likely RedMart employees would recommend working at RedMart to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
