-33
NPS
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Brand Page
Re/done
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About Re/done's Brand
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Re/done NPS
Re/done's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Re/done's customers would recommend using the product based on a scale of -100 to 100.
Re/done Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
Re/done NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
May 2022 50 | May 2022 | 50 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 -25 | Jan 2023 | -25 |
Jun 2023 -20 | Jun 2023 | -20 |
Dec 2024 -34 | Dec 2024 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Re/done Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Re/done users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Re/done Product Quality
4.5/5
Re/done has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Re/done's overall Product Quality score rated by its users and customers.
Re/done Product Information
Re/done’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.shopredone.com
Re/done Pricing
Re/done ROI & Value For Money
3.7/5
Re/done has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Re/done's overall ROI score rated by its users and customers.
Re/done Customer Satisfaction (CSAT)
Re/done Customer Satisfaction (CSAT) Score
100 / 100
Re/done has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Re/done Customer Service
3.7/5
Re/done has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Re/done's overall Customer Service score rated by its users and customers.
About Re/done's Customer Service
Website
http://www.shopredone.com
Re/done as an Employer
Consumer vs. Employees
Re/done scored a -33 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Re/done would recommend the brand to a friend. ENPS measures how likely Re/done employees would recommend working at Re/done to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
