100
NPS
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Redpine Signals
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About Redpine Signals' Brand
A wireless systems company with unique chipset and system level products for wireless networks and Smart Energy Solutions.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Redpine Signals NPS
Redpine Signals's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Redpine Signals's customers would recommend using the product based on a scale of -100 to 100.
Redpine Signals Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Redpine Signals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Redpine Signals Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Redpine Signals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Redpine Signals Product Quality
4.5/5
Redpine Signals has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Redpine Signals' overall Product Quality score rated by its users and customers.
Redpine Signals Product Information
Redpine Signals’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Tech
Redpine Signals Pricing
Redpine Signals ROI & Value For Money
4.7/5
Redpine Signals has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Redpine Signals' overall ROI score rated by its users and customers.
Redpine Signals Customer Satisfaction (CSAT)
Redpine Signals Customer Satisfaction (CSAT) Score
100 / 100
Redpine Signals has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Redpine Signals Customer Service
4.7/5
Redpine Signals has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Redpine Signals' overall Customer Service score rated by its users and customers.
About Redpine Signals's Customer Service
Address
2107 North First Street Suite 680, San Jose, CA 95131-2019
Website
http://www.redpinesignals.com
Phone Number
408-748-3385
Redpine Signals as an Employer
4.1/5
Redpine Signals has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Redpine Signals scored a 100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Redpine Signals would recommend the brand to a friend. ENPS measures how likely Redpine Signals employees would recommend working at Redpine Signals to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
