28
NPS
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Red's All natural
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About Red's All natural's Brand
Red’s is one of the fastest-growing brands in the natural frozen category with distribution in almost every grocery store across the country.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Red's All natural NPS
Red's All natural's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Red's All natural's customers would recommend using the product based on a scale of -100 to 100.
Red's All natural Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Red's All natural NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jun 2022 66 | Jun 2022 | 66 |
Dec 2022 -17 | Dec 2022 | -17 |
Feb 2023 0 | Feb 2023 | 0 |
Aug 2023 11 | Aug 2023 | 11 |
Sep 2023 20 | Sep 2023 | 20 |
Dec 2023 27 | Dec 2023 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red's All natural Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Red's All natural users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Red's All natural Product Quality
3.2/5
Red's All natural has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Red's All natural Product Information
Red's All natural’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://redsallnatural.com
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Red's All natural Pricing
Red's All natural ROI & Value For Money
3.9/5
Red's All natural has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Red's All natural Customer Satisfaction (CSAT)
Red's All natural Customer Satisfaction (CSAT) Score
67 / 100
Red's All natural has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Red's All natural Customer Service
3.9/5
Red's All natural has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Red's All natural's Customer Service
Address
131 Third Avenue North, Suite 101, Franklin, TN 37064
Website
http://redsallnatural.com
Phone Number
605-956-7337
Red's All natural's Social Links
Red's All natural as an Employer
4.5/5
Red's All natural has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Red's All natural scored a 28 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Red's All natural would recommend the brand to a friend. ENPS measures how likely Red's All natural employees would recommend working at Red's All natural to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
