-55
NPS
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Reed Group
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About Reed Group's Brand
Reed Group is an innovator in absence management that provides content, services, and software for improving scuh areas.
Brand at a Glance
68%
Customer Loyalty
1.9/5
Product Quality
2.4/5
Pricing
2.7/5
Customer Service
Reed Group NPS
Reed Group's Net Promoter Score (NPS) is a -55 with 20% Promoters, 5% Passives, and 75% Detractors. Net Promoter Score tracks whether Reed Group's customers would recommend using the product based on a scale of -100 to 100.
Reed Group Overall NPS
| 20% | Promoters |
|---|---|
| 5% | Passives |
| 75% | Detractors |
Reed Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Nov 2022 -43 | Nov 2022 | -43 |
Feb 2023 -50 | Feb 2023 | -50 |
Apr 2023 -55 | Apr 2023 | -55 |
May 2023 -60 | May 2023 | -60 |
Jun 2023 -59 | Jun 2023 | -59 |
Jul 2023 -67 | Jul 2023 | -67 |
Oct 2023 -69 | Oct 2023 | -69 |
Feb 2024 -72 | Feb 2024 | -72 |
Mar 2024 -64 | Mar 2024 | -64 |
Apr 2024 -55 | Apr 2024 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reed Group NPS by Gender
Reed Group's NPS was rated -60 by Female customers on Comparably.
Female
-60
Reed Group's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Male
N/A
Reed Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Reed Group NPS by Ethnicity
Reed Group's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Reed Group NPS by Usage
Reed Group's NPS was rated -34 points by customers who have used Reed Group's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Reed Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Reed Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reed Group Customer Loyalty Score by Gender
Reed Group's Customer Loyalty score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Reed Group.
Female
64%
Yes
Male
N/A
Yes
Reed Group Customer Loyalty Score by Ethnicity
Reed Group's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Reed Group.
33
out of 100
Caucasian
Reed Group Customer Loyalty Score by Usage
Reed Group's Customer Loyalty score was rated 100% by customers who have used Reed Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Reed Group Product Quality
1.9/5
Reed Group has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Reed Group's overall Product Quality score rated by its users and customers.
Reed Group Product Information
Reed Group’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.reedgroup.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Quick Insights into Reed Group Product Quality
Reed Group's Product Quality score was rated highest by customers who have used Reed Group's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Reed Group's Product Quality.
Ranked Reed Group Product Quality the Highest
Reed Group Product Quality Score by Gender
Reed Group's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Reed Group.
Female
1.5/5
Male
N/A
Reed Group Product Quality Score by Ethnicity
Reed Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Reed Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Reed Group Product Quality Score by Usage
Reed Group's Product Quality score was rated 2 stars by customers who have used Reed Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Reed Group Pricing
Reed Group ROI & Value For Money
2.4/5
Reed Group has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Reed Group ROI
Reed Group's ROI score was rated highest by customers who have used Reed Group's products/services for Over 10 Years.
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Ranked Reed Group ROI the Highest
Reed Group ROI Score by Gender
Reed Group's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Reed Group.
Female
1.5/5
Male
N/A
Reed Group ROI Score by Ethnicity
Reed Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Reed Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Reed Group ROI Score by Usage
Reed Group's ROI score was rated 2 stars by customers who have used Reed Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Reed Group Customer Satisfaction (CSAT)
Reed Group Customer Satisfaction (CSAT) Score
35 / 100
Reed Group has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reed Group Customer Satisfaction
Reed Group's Customer Satisfaction score was rated highest by customers who have used Reed Group's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Reed Group's Customer Satisfaction.
Ranked Reed Group Customer Satisfaction the Highest
Reed Group Customer Satisfaction Score by Gender
Reed Group's Customer Satisfaction score was rated 20 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Reed Group.
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
Reed Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Reed Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reed Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Reed Group Customer Satisfaction Score by Usage
Reed Group's Customer Satisfaction score was rated 33 points by customers who have used Reed Group's products/services for Over 10 Years.
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Reed Group Customer Service
2.7/5
Reed Group has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Reed Group's Customer Service
Address
10155 Westmoor Drive, Suite 210, Westminster, CO
Website
http://www.reedgroup.com/
Phone Number
3034046616
Quick Insights into Reed Group Customer Service
Reed Group's Customer Service score was rated highest by customers who have used Reed Group's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Reed Group's Customer Service score.
Ranked Reed Group Customer Service the Highest
Reed Group Customer Service Score by Gender
Reed Group's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Reed Group.
Female
1.5/5
Male
N/A
Reed Group Customer Service Score by Ethnicity
Reed Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Reed Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Reed Group Customer Service Score by Usage
Reed Group's Customer Service score was rated 2 stars by customers who have used Reed Group's products/services for Over 10 Years.
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Reed Group as an Employer
2.2/5
Reed Group has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Reed Group scored a -55 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Reed Group would recommend the brand to a friend. ENPS measures how likely Reed Group employees would recommend working at Reed Group to a friend.
Net Promoter Score
-55
NPS Score
| 20% | Promoters |
|---|---|
| 5% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 31% | Promoters |
|---|---|
| 6% | Passive |
| 63% | Detractors |
