66
NPS
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Reeds Jewelers
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About Reeds Jewelers' Brand
Reeds Jewelers is the largest family-owned retail jewelry chain in North America.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Reeds Jewelers NPS
Reeds Jewelers's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Reeds Jewelers's customers would recommend using the product based on a scale of -100 to 100.
Reeds Jewelers Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Reeds Jewelers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Dec 2023 50 | Dec 2023 | 50 |
Aug 2024 60 | Aug 2024 | 60 |
Jun 2025 67 | Jun 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reeds Jewelers Customer Reviews
Out of the 2 Reeds Jewelers customer reviews 1 was positive and 1 was constructive. Reeds Jewelers customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Reeds Jewelers Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Reeds Jewelers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reeds Jewelers Product Quality
3.7/5
Reeds Jewelers has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Reeds Jewelers Product Information
Reeds Jewelers’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.reeds.com/
- Company Size
- 501-1,000 Employees
Reeds Jewelers Pricing
Reeds Jewelers ROI & Value For Money
3.7/5
Reeds Jewelers has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Reeds Jewelers Customer Satisfaction (CSAT)
Reeds Jewelers Customer Satisfaction (CSAT) Score
60 / 100
Reeds Jewelers has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reeds Jewelers Customer Service
3.7/5
Reeds Jewelers has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Reeds Jewelers's Customer Service
Address
PO Box 2229, Wilmington, NC 28402
Website
https://www.reeds.com/
Phone Number
910-350-3100
Reeds Jewelers as an Employer
3.5/5
Reeds Jewelers has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Reeds Jewelers scored a 66 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Reeds Jewelers would recommend the brand to a friend. ENPS measures how likely Reeds Jewelers employees would recommend working at Reeds Jewelers to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
