0
NPS
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RefleXion Medical
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About RefleXion Medical's Brand
RefleXion Medical is a privately held medical device company developing the first biologically-guided radiation therapy system for cancer
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2.5/5
Customer Service
RefleXion Medical NPS
RefleXion Medical's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether RefleXion Medical's customers would recommend using the product based on a scale of -100 to 100.
RefleXion Medical Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
RefleXion Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RefleXion Medical Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of RefleXion Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RefleXion Medical Product Quality
2.5/5
RefleXion Medical has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RefleXion Medical's overall Product Quality score rated by its users and customers.
RefleXion Medical Product Information
RefleXion Medical’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Consumer Services
Hardware and Devices
Healthcare
RefleXion Medical Pricing
RefleXion Medical ROI & Value For Money
2/5
RefleXion Medical has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock RefleXion Medical's overall ROI score rated by its users and customers.
RefleXion Medical Customer Service
2.5/5
RefleXion Medical has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RefleXion Medical's overall Customer Service score rated by its users and customers.
About RefleXion Medical's Customer Service
Address
25821 Industrial Blvd, Suite 200, Hayward, CA
Website
http://www.reflexionmedical.com
Phone Number
(650)239-9070
Consumer vs. Employees
RefleXion Medical scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of RefleXion Medical would recommend the brand to a friend. ENPS measures how likely RefleXion Medical employees would recommend working at RefleXion Medical to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
