0
NPS
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Regional Management
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About Regional Management's Brand
Regional Management Corp. (NYSE: RM) is a diversified specialty consumer finance company providing a broad array of loan products
Brand at a Glance
87%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Regional Management NPS
Regional Management's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Regional Management's customers would recommend using the product based on a scale of -100 to 100.
Regional Management Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Regional Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2023 -33 | Dec 2023 | -33 |
Apr 2024 0 | Apr 2024 | 0 |
Mar 2025 20 | Mar 2025 | 20 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Regional Management Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Regional Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Regional Management Product Quality
3/5
Regional Management has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Regional Management's overall Product Quality score rated by its users and customers.
Regional Management Product Information
Regional Management’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Regional Management Pricing
Regional Management ROI & Value For Money
3/5
Regional Management has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Regional Management Customer Satisfaction (CSAT)
Regional Management Customer Satisfaction (CSAT) Score
50 / 100
Regional Management has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Regional Management Customer Service
2.7/5
Regional Management has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Regional Management's Customer Service
Address
509 West Butler Road, Greenville, SC
Website
http://www.regionalmanagement.com/phoenix.zhtml/?c=246622&p=irol-irhome
Phone Number
864-422-8011
Regional Management as an Employer
4.2/5
Regional Management has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Regional Management scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Regional Management would recommend the brand to a friend. ENPS measures how likely Regional Management employees would recommend working at Regional Management to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
