-36
NPS
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Regis Corporation
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About Regis Corporation's Brand
Brand at a Glance
62%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Regis Corporation CMO
Regis Corporation NPS
Regis Corporation's Net Promoter Score (NPS) is a -36 with 32% Promoters, 0% Passives, and 68% Detractors. Net Promoter Score tracks whether Regis Corporation's customers would recommend using the product based on a scale of -100 to 100.
Regis Corporation Overall NPS
| 32% | Promoters |
|---|---|
| 0% | Passives |
| 68% | Detractors |
Regis Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 33 | Mar 2021 | 33 |
Aug 2021 -20 | Aug 2021 | -20 |
Sep 2021 -15 | Sep 2021 | -15 |
Oct 2021 -11 | Oct 2021 | -11 |
Nov 2021 -27 | Nov 2021 | -27 |
Jan 2022 -33 | Jan 2022 | -33 |
Apr 2022 -23 | Apr 2022 | -23 |
Jun 2022 -15 | Jun 2022 | -15 |
Aug 2022 -20 | Aug 2022 | -20 |
Sep 2022 -29 | Sep 2022 | -29 |
Apr 2023 -33 | Apr 2023 | -33 |
Nov 2023 -37 | Nov 2023 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Regis Corporation NPS by Gender
Male customers rated Regis Corporation's NPS 50 points higher than Female customers.
Male
-50
Regis Corporation's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-100
Regis Corporation's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Regis Corporation NPS by Ethnicity
Regis Corporation's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Regis Corporation NPS by Usage
Regis Corporation's NPS was rated -100 points by customers who have used Regis Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Regis Corporation Customer Reviews
Out of the 3 Regis Corporation customer reviews 1 was positive and 2 were constructive. Regis Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Regis Corporation Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Regis Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Regis Corporation Customer Loyalty Score by Gender
Male customers rated Regis Corporation's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Regis Corporation.
Male
78%
Yes
Female
70%
Yes
Regis Corporation Customer Loyalty Score by Ethnicity
Regis Corporation's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Regis Corporation.
55
out of 100
Caucasian
Regis Corporation Customer Loyalty Score by Usage
Regis Corporation's Customer Loyalty score was rated 70% by customers who have used Regis Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Regis Corporation Product Quality
2.6/5
Regis Corporation has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Regis Corporation Product Information
Regis Corporation’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.regiscorp.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into Regis Corporation Product Quality
Regis Corporation's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Regis Corporation Product Quality the Highest
Ranked Regis Corporation Product Quality the Lowest
Regis Corporation Product Quality Score by Gender
Male customers rated Regis Corporation's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Regis Corporation.
Male
2.5/5
Female
1.5/5
Regis Corporation Product Quality Score by Ethnicity
Regis Corporation's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Regis Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Regis Corporation Product Quality Score by Usage
Regis Corporation's Product Quality score was rated 1.5 stars by customers who have used Regis Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Regis Corporation Pricing
Regis Corporation ROI & Value For Money
2.6/5
Regis Corporation has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Regis Corporation ROI
Regis Corporation's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Regis Corporation ROI the Highest
Ranked Regis Corporation ROI the Lowest
Regis Corporation ROI Score by Gender
Male customers rated Regis Corporation's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Regis Corporation.
Male
2.2/5
Female
1.5/5
Regis Corporation ROI Score by Ethnicity
Regis Corporation's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Regis Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Regis Corporation ROI Score by Usage
Regis Corporation's ROI score was rated 1.5 stars by customers who have used Regis Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Regis Corporation Customer Satisfaction (CSAT)
Regis Corporation Customer Satisfaction (CSAT) Score
39 / 100
Regis Corporation has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
8%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Regis Corporation Customer Satisfaction
Regis Corporation's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Regis Corporation Customer Satisfaction the Highest
Ranked Regis Corporation Customer Satisfaction the Lowest
Regis Corporation Customer Satisfaction Score by Gender
Male customers rated Regis Corporation's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Regis Corporation.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Regis Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Regis Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Regis Corporation.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Regis Corporation Customer Satisfaction Score by Usage
Regis Corporation's Customer Satisfaction score was rated 0 points by customers who have used Regis Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Regis Corporation Customer Service
2.7/5
Regis Corporation has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Regis Corporation's Customer Service
Website
https://www.regiscorp.com/
Quick Insights into Regis Corporation Customer Service
Regis Corporation's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Regis Corporation's Customer Service score.
Ranked Regis Corporation Customer Service the Highest
Ranked Regis Corporation Customer Service the Lowest
Regis Corporation Customer Service Score by Gender
Male customers rated Regis Corporation's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Regis Corporation.
Male
2.2/5
Female
1.5/5
Regis Corporation Customer Service Score by Ethnicity
Regis Corporation's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Regis Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Regis Corporation Customer Service Score by Usage
Regis Corporation's Customer Service score was rated 1.5 stars by customers who have used Regis Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Regis Corporation as an Employer
Consumer vs. Employees
Regis Corporation scored a -36 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Regis Corporation would recommend the brand to a friend. ENPS measures how likely Regis Corporation employees would recommend working at Regis Corporation to a friend.
Net Promoter Score
-36
NPS Score
| 32% | Promoters |
|---|---|
| 0% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 20% | Promoters |
|---|---|
| 13% | Passive |
| 67% | Detractors |
