33
NPS
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REHAU
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About REHAU's Brand
"REHAU is a polymer processing company supplying products to the construction, automotive and industry sectors."
Brand at a Glance
93%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
REHAU NPS
REHAU's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether REHAU's customers would recommend using the product based on a scale of -100 to 100.
REHAU Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
REHAU NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -50 | Aug 2022 | -50 |
Sep 2022 -25 | Sep 2022 | -25 |
Dec 2022 -40 | Dec 2022 | -40 |
Mar 2023 -17 | Mar 2023 | -17 |
Jun 2023 -1 | Jun 2023 | -1 |
Nov 2023 0 | Nov 2023 | 0 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 18 | Apr 2024 | 18 |
Jun 2024 25 | Jun 2024 | 25 |
Jul 2024 22 | Jul 2024 | 22 |
Dec 2024 29 | Dec 2024 | 29 |
Jul 2025 34 | Jul 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
REHAU NPS by Gender
REHAU's NPS was rated 0 by Male customers on Comparably.
Male
0
REHAU's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
REHAU's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
REHAU NPS by Usage
REHAU's NPS was rated 34 points by customers who have used REHAU's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
REHAU Customer Reviews
Out of the 2 REHAU customer reviews 2 were positive and 0 were constructive. REHAU customer reviews reflect that all customers have a favorable experience using the products/services of the company.
REHAU Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of REHAU users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
REHAU Customer Loyalty Score by Gender
REHAU's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of REHAU.
Male
100%
Yes
Female
N/A
Yes
REHAU Customer Loyalty Score by Usage
REHAU's Customer Loyalty score was rated 100% by customers who have used REHAU's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
REHAU Product Quality
4/5
REHAU has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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REHAU Product Information
REHAU’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.rehau.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into REHAU Product Quality
REHAU's Product Quality score was rated highest by Male customers.
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Ranked REHAU Product Quality the Highest
REHAU Product Quality Score by Gender
REHAU's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of REHAU.
Male
4.1/5
Female
N/A
REHAU Product Quality Score by Usage
REHAU's Product Quality score was rated 4.1 stars by customers who have used REHAU's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
REHAU Pricing
REHAU ROI & Value For Money
3.8/5
REHAU has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into REHAU ROI
REHAU's ROI score was rated highest by customers who have used REHAU's products/services for Over 10 Years.
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Ranked REHAU ROI the Highest
REHAU ROI Score by Gender
REHAU's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
REHAU ROI Score by Usage
REHAU's ROI score was rated 4 stars by customers who have used REHAU's products/services for Over 10 Years.
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REHAU Customer Satisfaction (CSAT)
REHAU Customer Satisfaction (CSAT) Score
69 / 100
REHAU has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into REHAU Customer Satisfaction
REHAU's Customer Satisfaction score was rated highest by customers who have used REHAU's products/services for Over 10 Years.
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Ranked REHAU Customer Satisfaction the Highest
REHAU Customer Satisfaction Score by Gender
REHAU's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of REHAU.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
REHAU Customer Satisfaction Score by Usage
REHAU's Customer Satisfaction score was rated 67 points by customers who have used REHAU's products/services for Over 10 Years.
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REHAU Customer Service
4/5
REHAU has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About REHAU's Customer Service
Address
Avon By The Sea, NJ
Website
www.rehau.com
Quick Insights into REHAU Customer Service
REHAU's Customer Service score was rated highest by Male customers.
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Ranked REHAU Customer Service the Highest
REHAU Customer Service Score by Gender
REHAU's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of REHAU.
Male
3.6/5
Female
N/A
REHAU Customer Service Score by Usage
REHAU's Customer Service score was rated 3.6 stars by customers who have used REHAU's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
REHAU as an Employer
3.2/5
REHAU has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
REHAU scored a 33 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of REHAU would recommend the brand to a friend. ENPS measures how likely REHAU employees would recommend working at REHAU to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 43% | Promoters |
|---|---|
| 17% | Passive |
| 40% | Detractors |
