100
NPS
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REI Systems
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About REI Systems' Brand
REI Systems is a leading provider of web-enabled business solutions for the federal government and the commercial sector.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
REI Systems NPS
REI Systems's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether REI Systems's customers would recommend using the product based on a scale of -100 to 100.
REI Systems Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
REI Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
REI Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of REI Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
REI Systems Product Quality
5/5
REI Systems has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock REI Systems' overall Product Quality score rated by its users and customers.
REI Systems Product Information
REI Systems’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.reisystems.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
REI Systems Pricing
REI Systems ROI & Value For Money
5/5
REI Systems has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock REI Systems' overall ROI score rated by its users and customers.
REI Systems Customer Satisfaction (CSAT)
REI Systems Customer Satisfaction (CSAT) Score
100 / 100
REI Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
REI Systems Customer Service
5/5
REI Systems has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock REI Systems' overall Customer Service score rated by its users and customers.
About REI Systems's Customer Service
Address
45335 Vintage Park Plaza, Sterling, VA
Website
http://www.reisystems.com
Phone Number
7032300020
REI Systems as an Employer
2.4/5
REI Systems has a 2.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
REI Systems scored a 100 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of REI Systems would recommend the brand to a friend. ENPS measures how likely REI Systems employees would recommend working at REI Systems to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 20% | Promoters |
|---|---|
| 7% | Passive |
| 73% | Detractors |
