33
NPS
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Reigning Champs
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About Reigning Champs' Brand
"Reigning Champ designs and manufactures blankets, shorts, headwear, pants and other athletic wears."
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Reigning Champs NPS
Reigning Champs's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Reigning Champs's customers would recommend using the product based on a scale of -100 to 100.
Reigning Champs Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Reigning Champs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reigning Champs Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Reigning Champs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reigning Champs Product Quality
3.7/5
Reigning Champs has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Reigning Champs' overall Product Quality score rated by its users and customers.
Reigning Champs Product Information
Reigning Champs’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.reigningchamp.com
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Manufacturing
Reigning Champs Pricing
Reigning Champs ROI & Value For Money
4.5/5
Reigning Champs has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Reigning Champs' overall ROI score rated by its users and customers.
Reigning Champs Customer Satisfaction (CSAT)
Reigning Champs Customer Satisfaction (CSAT) Score
66 / 100
Reigning Champs has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reigning Champs Customer Service
4/5
Reigning Champs has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Reigning Champs's Customer Service
Address
Vancouver, WA United States of America
Website
www.reigningchamp.com
Consumer vs. Employees
Reigning Champs scored a 33 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Reigning Champs would recommend the brand to a friend. ENPS measures how likely Reigning Champs employees would recommend working at Reigning Champs to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
