88
NPS
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Brand Page
Rejoiner
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About Rejoiner's Brand
Lifecycle email marketing software designed specifically to help eCommerce companies reduce cart abandonment and retain customers.
Brand at a Glance
4.6/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Rejoiner NPS
Rejoiner's Net Promoter Score (NPS) is a 88 with 92% Promoters, 4% Passives, and 4% Detractors. Net Promoter Score tracks whether Rejoiner's customers would recommend using the product based on a scale of -100 to 100.
Rejoiner Overall NPS
| 92% | Promoters |
|---|---|
| 4% | Passives |
| 4% | Detractors |
Rejoiner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 88 | Aug 2020 | 88 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rejoiner NPS by Usage
Rejoiner's NPS was rated 83 points by customers who have used Rejoiner's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 83 | 2 to 5 Years | 83 |
Rejoiner Product Quality
4.6/5
Rejoiner has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Rejoiner Product Information
Rejoiner serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, and Mexico. Rejoiner supports Web devices and offers products for small, medium, and large sized businesses.
Rejoiner’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://rejoiner.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Business Services
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Product Type
Email Marketing Software
Marketing Automation Software
Rejoiner Pricing
Rejoiner ROI & Value For Money
4.5/5
Rejoiner has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Rejoiner Pricing Plans
Rejoiner has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Rejoiner?
Small Businesses
Medium Businesses
Large Enterprises
Rejoiner Customer Service
5/5
Rejoiner has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Rejoiner's Customer Service
Address
265 Franklin Street, Suite 1702, Boston, MA
Website
http://rejoiner.com
Consumer vs. Employees
Rejoiner scored a 88 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Rejoiner would recommend the brand to a friend. ENPS measures how likely Rejoiner employees would recommend working at Rejoiner to a friend.
Net Promoter Score
88
NPS Score
| 92% | Promoters |
|---|---|
| 4% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
