13
NPS
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RelaDyne
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About RelaDyne's Brand
RelaDyne is the nation's leading provider of lubricants, fuels, diesel exhaust fluid, and industrial reliability services, headquartered in Cincinnati, Ohio.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
RelaDyne NPS
RelaDyne's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether RelaDyne's customers would recommend using the product based on a scale of -100 to 100.
RelaDyne Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
RelaDyne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Oct 2023 66 | Oct 2023 | 66 |
Nov 2023 25 | Nov 2023 | 25 |
Mar 2024 40 | Mar 2024 | 40 |
May 2024 17 | May 2024 | 17 |
Jun 2024 13 | Jun 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RelaDyne Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of RelaDyne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RelaDyne Product Quality
3.7/5
RelaDyne has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RelaDyne's overall Product Quality score rated by its users and customers.
RelaDyne Product Information
RelaDyne’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.reladyne.com/
- Company Size
- 1,001-5,000 Employees
Industry
Energy and Manufacturing
Energy
RelaDyne Pricing
RelaDyne ROI & Value For Money
3.9/5
RelaDyne has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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RelaDyne Customer Satisfaction (CSAT)
RelaDyne Customer Satisfaction (CSAT) Score
60 / 100
RelaDyne has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RelaDyne Customer Service
4/5
RelaDyne has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About RelaDyne's Customer Service
Address
8280 Montgomery Road, 45236 United States Minor Outly
Website
http://www.reladyne.com/
Phone Number
5134896000
RelaDyne as an Employer
2.8/5
RelaDyne has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
RelaDyne scored a 13 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of RelaDyne would recommend the brand to a friend. ENPS measures how likely RelaDyne employees would recommend working at RelaDyne to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 41% | Promoters |
|---|---|
| 5% | Passive |
| 54% | Detractors |
