82
NPS
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Brand Page
Relatient
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About Relatient's Brand
Patient Engagement and Population Health solutions that live in the cloud. They put your EHR and PM data to its highest use, by automating
Brand at a Glance
10%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Relatient NPS
Relatient's Net Promoter Score (NPS) is a 82 with 82% Promoters, 18% Passives, and 0% Detractors. Net Promoter Score tracks whether Relatient's customers would recommend using the product based on a scale of -100 to 100.
Relatient Overall NPS
| 82% | Promoters |
|---|---|
| 18% | Passives |
| 0% | Detractors |
Relatient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 90 | Aug 2020 | 90 |
Aug 2024 81 | Aug 2024 | 81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Relatient NPS by Usage
Relatient's NPS was rated 83 points by customers who have used Relatient's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 83 | 1 to 2 Years | 83 |
Relatient Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Relatient users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Relatient Product Quality
4.1/5
Relatient has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Relatient's overall Product Quality score rated by its users and customers.
Relatient Product Information
Relatient serves markets in the United States. Relatient supports Web devices and offers products for small, medium, and large sized businesses.
Relatient’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://relatient.net
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Languages Supported
English
Product Type
Appointment Reminder Software
Appointments and Scheduling Software
Patient Engagement Software
Relatient Pricing
Relatient ROI & Value For Money
4.1/5
Relatient has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Relatient's overall ROI score rated by its users and customers.
Relatient Pricing Plans
Relatient has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Relatient?
Small Businesses
Medium Businesses
Large Enterprises
Relatient Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Relatient Customer Service
4/5
Relatient has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Relatient's overall Customer Service score rated by its users and customers.
About Relatient's Customer Service
Address
320 Liberty Pike Suite 115, Franklin, TN 37064
Website
http://relatient.net
Phone Number
7034779328
